Mass Street Group
Complaint 109028 Details

This company deposited $150 in my account without my authorization or knowledge. They then started taking $45 from my account every two weeks. When I noticed this on my online statement about two months later, I tried to contact them. I had to get the number from my bank. They told me that it was too late and that they would have a supervisor call me. Big surprise, no one did. As soon as I hung up with them, I called my bank. I put a stop payment on the withdrawals and put in a claim. Mass Street Group found out about this and put in a claim against me in the state of NC for bad checks and bank fraud. In order to not be charged with this I had to pay $288 that day. Well my bank tried but this company sent them papers with my information filled in, information that I did not give them. My bank had to deny the claim, which I found out today. So I cannot get the $270 they took from my account or the $315 they caused me in overdraft fees. Now I have paid the twice. I am looking into what I can do now to resolve this matter since they don't deserve any money but especially twice. I encourage everyone to write letters, real paper letters. Trust me, they do wonders. I am going to send one to the Better Business Bureau and where ever else I need to. This is ridiculous that someone can steal your information and get away with it!