AccountNow, Inc.
Complaint 105920 Details

I am a tax preparer and helped several friends and relatives with taxes at no charge. I suggested the Acccount Now card and put their refund on the cards. They were given run ariound when tax refund hit their bank before the cards were received. In the meantime I loan their advances not knowing that this company is so crooked. The cards were eventually sent again and the nmoney put on the cards. I was given four cards and pin numbers to get the money back that i loaned. I got the 300 limit each day off each card for about one week and then they froze the cards. We called Account Now and explained and was told to fax driver license, ss card , utility bill and sign each page. That was done. Still cards were frozen. Was hung up on several times, refusal to let them speak to
fraud dept, would not answer calls from certain numbers anymore. Of the four cards, there is a total of about 10,000 on those cards and I am out of that money. This was in February 2012 and Account Now still won't release the money. Asked to send back to IRS but they still refuse. Have filed report with Consumer Financial Protection division but have not gotten any help. This is criminal and don't understand how they can get away with it. If I did that to someone I would be locked up for stealing. If they won't accept the documents why not send back to IRS or SBBT. What can I do