Rooms To Go
Complaint 10472 Details

  • Date Occurred: 07/25/2013
  • Reported Damages: $15,000.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

We bought furniture from ROOMS TO GO 6 years. This furniture started peeling in spots. We called rooms to go they informed us we were out of warranty. We contacted a upholsterer who specializes in leather. They informed us that part of the furniture was leather, and the part that was peeling was synthetic, and the other part leather.
We contacted rooms to go with our findings. They insist that the furniture is 100% leather. (e-mail confirmed).

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Comments

  • Eileen
  • Eileen SBID #a93a960bcc
  • Posted 12/17/2013
  • I had the same experience. I posted a complaint here as well. I checked the FTC, and it says the seller of the fake leather is culpable AND that any part of a product that is not 100% leather must be CLEARLY labeled. We asked multiple sales associates as well as the customer service rep. and all said it was real leather. We posted a complaint with the Better Business Bureau, and the assistant to the president of R2G said, "It was sold to us as leather." Again, the law says all parties in the process of the sale are culpable. In the end, she offered to look at pictures of the furniture, but I know they'll just make up a bogus story saying we misused the furniture. My point is that it was false advertising, so any argument is moot. What they did was illegal, and they should have to pay for it. If I were you, I would fight it.
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Business Profile Summary

  • Rooms To Go logo

Company Statistics

  • Complaint Against Rooms To Go
  • Complaints Filed: 11
  • Reported Damages: $28,707.87
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