New Vitality
Complaint 10373 Details
- Date Occurred: 08/09/2013
- Reported Damages: $81.88
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Ordered free sample ofAgeless Male testosterone pills from radio ad. Received free sample. Product has no effect. Called in and gave order to cancel. They have continued to send shipments and charge my card $40.94; twice. ( $81.88)
- Anonymous SBID #N/A
- Posted 08/09/2013
Comments
- New SBID #N/A
- Posted 08/10/2013
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To Anonymous,
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States -
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Company Statistics
- Complaint Against New Vitality
- Complaints Filed: 21
- Reported Damages: $1,550.36
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