Pasta Boat Telebrands.com
Complaint 10270 Details

  • Date Occurred: 06/22/2013
  • Reported Damages: $50.96
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

The commercial on TV said order 1 pasta boat for $10.00, get one free just pay separate shipping and handling. I called the number shown on the commercial and got an automated ordering system. I was in the middle of my order when the system cut me off before my order could be completed so I had no idea if it had even gone through. I had requested it be shipped sooner because I was moving from state to state but never got a choice of whether or not to pay for early shipping. I never got a final total amount either nor an order confirmation number.

When I got my pasta boat, I discovered that they had sent me a double order and charged me over $30.00 just to receive it within 2 weeks instead of 4 weeks!! This is extremely high. My total charge was $50.96 for one order for a $10.00 pasta boat. I couldn't believe my eyes!

I called their customer service department (973-227-8777) and complained about it. I told them they doubled my order and overcharged for shipping. They refused to adjust the shipping charge and told me to send back the extra pasta boats, which I did. As of Aug. 8, 2011, I haven't received a refund or any correspondence from them.

I called again today, Aug. 9, 2011 and they told me they never received the pasta boats I returned and would only refund me $20.00. They refused to refund the extra shipping charges. I am so disgusted with this manufacturer/Telebrands.com that I will never order a product from them again. I plan on telling all my friends to beware of this company's practices. I believe I've been totally scammed and there's nothing I can do about it except to file this complaint.

Update: 03/07/2012

I resolved this matter. The company did refund part of the shipping charges. This matter is now closed. Thanks.

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Business Profile Summary

  • TeleBrands.com logo

Company Statistics

  • Complaint Against TeleBrands.com
  • Complaints Filed: 96
  • Reported Damages: $6,188.57
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