Company Details

FreeShipping.com

  • FreeShipping.com logo
  • FreeShipping.com Summary

    .

    Information about FreeShipping.com was first submitted to Scambook on Aug 31, 2013. Since then the page has accumulated 198 consumer complaints. On average users reported $54.85 of damages. Scambook's investigation team reached out to this company a total of 9 times, Scambook Investigators last contacted them on May 13, 2013.

  • Company Information

  • Address:
    • PO Box 290728
    • Suite 302
    • Wethersfield CT 06129-0728
  • Website:
  • Phone:860-358-9198
  • Additional Employees:
    • Tom Caporaso President/CEO
    • Alice Rand Customer Service Manager
    • Rhiannon Herrmann Principal
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    198
  • Unresolved Reported Damage $10,892.17
 
 

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Recent Activity

  • Scambook
  • Posted on 3/29/2017
  • Company contact information was updated.

  • Scambook
  • Posted on 2/10/2017
  • Company contact information was updated.

  • Scambook
  • Posted on 9/9/2016
  • Company contact information was updated.

  • Scambook
  • Posted on 8/9/2016
  • Company contact information was updated.

  • Zak
  • Posted by Scambook Investigator Zak on 5/13/2013
  • On 05/13/13 I contacted FreeShipping.com via email to [email protected], [email protected], [email protected] informing FreeShipping.com of their public Scambook profile and posted complaint along with all of my contact information, if FreeShipping.com wishes to offer any level of customer service regarding the complaint.

  • Scambook
  • Posted on 5/13/2013
  • Company contact information was updated.

  • Scambook
  • Posted on 4/22/2013
  • Company contact information was updated.

  • Kevin
  • Posted by Scambook Investigator Kevin on 4/17/2013
  • I called Clarus Marketing dba FreeShipping.com at 860-358-9198 on 4/17/2013. Unfortunately, no one was available, however, I did leave a voice mail. I alerted them to their public profile and consumer complaints that have been posted to Scambook. I await their response.

  • Zak
  • Posted by Scambook Investigator Zak on 3/27/2013
  • On 03/27/13 at 11:10 PM PST I dialed (800) 869-5597 to contact FreeShipping.com. Carrie answered my call and I fully informed her of FreeShipping.com's public profile and growing number of consumer complaint along with Scambook's diligent efforts to contact a decision maker of FreeShipping.com with no luck since September 2012. Carrie understood the importance of my call and recorded all of my contact information and stated that she would be sure to have a decision maker return my urgent call as soon as possible. I will update everyone as this investigation continues.

  • Julie
  • Posted by Scambook Investigator Julie on 1/17/2013
  • I contacted FreeShipping.com on 1-17-13 at 5:17pm by dialing (800) 869-5597 to follow up with the company about their public profile on Scambook. I spoke with Madelyn and informed her that we have tried to reach out multiple times, as the number of complaints continue to increase. She notified me a decision maker was unavailable but I did give her my information to pass off through the proper channels. I await their response and will update everyone as the situation progresses.

  • lisadott
  • Posted by Scambook Investigator lisadott on 12/12/2012
  • I contacted FreeShipping.com at 11:31am by dialing (800) 869-5597 and spoke with a representative. I informed her of the profile and of the urgency in the number of complaints. I asked to speak to the appropriate channel in regards to this and she transferred me to Holly. I informed Holly of the profile and asked if she would be the correct person to handle this matter. Holly stated that someone from the corporate office would have to look into this and took down my contact information as well as profile details to submit for a callback. I am currently waiting for a response.

  • Ted
  • Posted on 11/21/2012
  • On 11/14/2012 Scambook mailed IC FREE SHIPPING.COM a letter, via First Class Mail, to


    100 Roscommon Dr
    Ste 302
    Middletown, CT 06457-7558


    informing them of complaint(s). We are currently waiting for a reply.

  • Kevin
  • Posted by Scambook Investigator Kevin on 10/31/2012
  • I called FreeShipping.com at 800-869-5597 on 10/31/2012. I spoke to a Customer Service Rep named Emily. I alerted her to the public profile and consumer complaints that have been posted to Scambook and requested the contact information for their corporate office. Unfortunately, Emily was unable to divulge such information, but she did submit my information to the corporate office. I await their response and will update everyone as the situation progresses.

  • Brian
  • Posted by Scambook Investigator Brian on 10/16/2012
  • I contacted FreeShipping on 10/16/2012 at 5:21pm PST by dialing (800) 869-5597 and spoke with Stephanie in support. I requested to schedule a time to speak with a decision maker from FreeShipping regarding their public profile on Scambook. Stephanie was unable to assist me with this process and directed me to send FreeShipping an email.

  • Justin
  • Posted by Scambook Investigator Justin on 9/11/2012
  • I called FreeShipping.com at 800-869-5597 on 9/11/2012. I spoke to a customer service rep in regards to the complaints posted to Scambook. Unfortunately, a supervisor was unavailable but I did give my information for the rep to give to the proper channels. I await their response and will update everyone as the situation progresses.

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Location of Complaints