Company Details
1And1
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1And1 Summary
On 05/13/2013 Scambook mailed 1And1 a letter, via First Class Mail, to 701 Lee Road
Suite 300
Chesterbrook, PA 19087 informing them of complaint(s). We are currently waiting for a reply on .Information about 1And1 was first submitted to Scambook on Dec 01, 2014. Since then the page has accumulated 19 consumer complaints. On average users reported $5509.36 of damages. Scambook's investigation team reached out to this company a total of 10 times, Scambook Investigators last contacted them on May 13, 2013.
Company Information
- Address:
- 701 Lee Road
- Suite 300
- Chesterbrook PA 19087
- Website:http://www.1and1.com
- Phone:(877) 461-2631, (866) 991-2631
- Email:
- Additional Employees:
- Oliver Mauss CEO
- Andreas Gauger
- Outdated Info? Add company information suggestion
- This Company Page started on December 1st, 2014.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
19
- Unresolved Reported Damage $104,677.92
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Recent Comments From Company Reports ▼
- 1and1.com/ Complaint 140111 for $69.00
- 1and1 SBID #9b28bfc71b
- Posted 09/04/2014
- Hello, I'm sorry to hear that you were not satisfied with the site you created using our service. I am alarmed to hear that you received a call regarding renewal because we do not make phone queries of this nature. All 1&1 services renew automatically unless you request cancellation via our online tool per our Terms & Conditions. As one of the world's largest web hosts, 1&1 has headquarters in many countries including the US, UK, Canada, Germany, France, Spain, Poland, and more. If you are not a resident of Canada, you may have mistakenly contacted the wrong office. Regardless of the branch to which your account was registered, I am happy to assist you and resolve any outstanding issues. Please send me your customer ID and a brief description of your experience (or just reference this post) via an email to [email protected]. - Christine for 1&1
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- 1and1 internet limited Complaint 140695 for $14.00
- 1and1 SBID #9b28bfc71b
- Posted 09/04/2014
- Hello, I apologise for any misunderstanding. Automatic renewal ensures that your website does not experience a lapse in service or any unnecessary downtime (which could result in damage to your business). More than a security precaution, automatic renewal is an industry standard. It is disclosed in our order process as well as in our Terms & Conditions which can be found here: https://www.1and1.co.uk/Gtc. That being said, I am happy to look into your case further and assist you to the best of my ability. Please send me your customer ID and a brief description of your experience (or reference this post) via an email to [email protected] - Christine for 1&1
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- 1and1.com/ Complaint 152256 for $483.57
- 1and1 SBID #9b28bfc71b
- Posted 09/04/2014
- Hello, I'm sorry to hear you experienced difficulty with our cancellation process. I'm happy to check your domain cancellation settings and help resolve any outstanding issues. Please send me your customer ID and a short description of your experience (or just reference this post) via an email to [email protected]. I'm eager to assist you with a swift, amicable resolution. - Christine for 1&1
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