Company Details
Sprint
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Sprint Summary
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Information about Sprint was first submitted to Scambook on Sep 04, 2013. Since then the page has accumulated 60 consumer complaints. On average users reported $702.89 of damages. Scambook's investigation team reached out to this company a total of 13 times, Scambook Investigators last contacted them on Aug 14, 2013.
Company Information
- Address:
- 6200 Sprint Pkwy
- Overland Park KS 66251
- Website:http://www.sprintpcs.com
- Phone:1-866-275-1411
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on September 4th, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
60
- Unresolved Reported Damage $43,421.81
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Customer Service, Supervisors, and "Manager by email" all explained that charges are valid and no adjustments will be made. Supervisor, Brian, explained they have to buy airspace from the FCC and that's what they were charging me was what they deemed to equate to their extra charges. Sprint was put in a position to reevaluate their consumer contracts because they were not being profitable with the WiFi Unlimited 4G access that I contractually agreed to (that will now cost me an additional $20/mo but the overages will not be credited) even though my 2 yr contract was not up. Brian explained that in the fine print of my 2 year agreement, Sprint states they can raise change the program with notice but the consumer cannot. Interesting while on hold for them the hold message brags "the home of the unlimited 4G" - when I asked the supervisor about that - I was told the 4G is on cell phones, not the Sierra WiFi. When I asked if it isn't the same FCC airspace previously described as expensive and causing them to review their profitability - Brian told me it was different technology. I suspect that's bologna!
Hoping to hear back from them on a credit – after I’ve re-escalated it. Maybe someone is interested in a class action suit – if so, I’m willing to be “in”.
Customer Service, Supervisors, and "Manager by email" all explained that charges are valid and no adjustments will be made. Supervisor, Brian, explained they have to buy airspace from the FCC and that's what they were charging me was what they deemed to equate to their extra charges. Sprint was put in a position to reevaluate their consumer contracts because they were not being profitable with the WiFi Unlimited 4G access that I contractually agreed to (that will now cost me an additional $20/mo but the overages will not be credited) even though my 2 yr contract was not up. Brian explained that in the fine print of my 2 year agreement, Sprint states they can raise change the program with notice but the consumer cannot. Interesting while on hold for them the hold message brags "the home of the unlimited 4G" - when I asked the supervisor about that - I was told the 4G is on cell phones, not the Sierra WiFi. When I asked if it isn't the same FCC airspace previously described as expensive and causing them to review their profitability - Brian told me it was different technology. I suspect that's bologna!
Hoping to hear back from them on a credit – after I’ve re-escalated it. Maybe someone is interested in a class action suit – if so, I’m willing to be “in”.