Company Details
Survey Monkey
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Survey Monkey Summary
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I called Survey Monkey at 503-225-1202 on 9/24/2012. It was an automated line with no live support but it informed me that the best way to communicate with the company would be to email them at [email protected]. In the email, I detailed the complaints and monetary damage reported to Scambook. I await their response and will update everyone as the situation progresses.Information about Survey Monkey was first submitted to Scambook on Aug 14, 2014. Since then the page has accumulated 6 consumer complaints. On average users reported $1056.67 of damages. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Sep 24, 2012.
Company Information
- Address:
- 285 Hamilton Avenue Suite 500
- Palo Alto CA 94301
- Website:http://www.surveymonkey.com
- Phone:(503) 225-1202, (650) 543-8400
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on August 14th, 2014.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
6
- Unresolved Reported Damage $6,340.00
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https://postalinspectors.uspis.gov/radDocs/consumer/MysteryShopperScam2.pdf
http://www.fbi.gov/news/stories/2009/april/workathome_041709
The perpetrators have used SurveyMonkey’s name to give themselves false credibility. SurveyMonkey does not operate any "mystery shopper" jobs. Any phone numbers and fax numbers you may have been provided with are not ours. Anyone contacted through those numbers are impersonating SurveyMonkey employees.
We take this issue very seriously and our legal team is aware of the illegal use of the SurveyMonkey name and has been in contact with the police, who are now attempting to track down the perpetrators responsible. We urge you to do the same - these fraudsters will only be caught if their victims come forward. We are aware of dozens of people who have been targeted by this scam. Please contact your local law enforcement officers, the U.S. postal inspector, and your bank to warn them of the fraud.
For further information, please see this FAQ posted on our website:
http://help.surveymonkey.com/app/answers/detail/a_id/6710/
https://postalinspectors.uspis.gov/radDocs/consumer/MysteryShopperScam2.pdf
http://www.fbi.gov/news/stories/2009/april/workathome_041709
The perpetrators have used SurveyMonkey’s name to give themselves false credibility. SurveyMonkey does not operate any "mystery shopper" jobs. Any phone numbers and fax numbers you may have been provided with are not ours. There is no VP by the name of Paula Foster who works, or has ever worked, at SurveyMonkey.
We take this issue very seriously and our legal team is aware of the illegal use of the SurveyMonkey name and has been in contact with the police, who are now attempting to track down the perpetrators responsible. We urge you to do the same - these fraudsters will only be caught if their victims come forward. We are aware of dozens of people who have been targeted by this scam. Please contact your local law enforcement officers, the U.S. postal inspector, and your bank to warn them of the fraud. If you used a wire transfer company, please also alert them.
For further information, see this FAQ posted on our website:
http://help.surveymonkey.com/app/answers/detail/a_id/6710/