Company Details

Olotels.com

  • Olotels.com logo
  • Olotels.com Summary

    Olotels.com received their 10th complaint on .

    Information about Olotels.com was first submitted to Scambook on Aug 11, 2014. Since then the page has accumulated 20 consumer complaints. On average users reported $382.20 of damages.

  • Company Information

  • Phone:Phone Number Not Yet on File
  • Email Not Yet on File
  • Additional Employees: No known Employees
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Company Rating


Company Statistics

  • Complaints Unresolved
    20
  • Unresolved Reported Damage $7,644.00
 
 

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Recent Comments From Company Reports ▼

  • Olotels.com Complaint 145551 for $112.00
  • Olotels
  • Olotels SBID #978b0e0279
  • Posted 08/20/2014
  • Dear Sir/Madam,

    Thank you for your feedback.

    We have checked our system for a booking for this amount, but found more possibilities.

    We kindly invite you to contact us by email confirming the date when the transaction was registered on your credit card and any other relevant details that will help us identify the booking request.

    Looking forward to your reply,
    Olotels.com Team
    Email : [email protected]
  • Was this helpful?
  • Olotels.com Complaint 289741 for $240.00
  • LAURA
  • LAURA SBID #bb8b17e806
  • Posted 11/30/2013
  • My booking number is: 6086545 I have already been on the phone with you numerous times and emailed you. I have had replied but it's always to tell me you are waiting for a response from someone else about my case. What has happened has been very unjust on me, i currently have £240 less money in my bank account because i was misinformed, which is very stressful!
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  • Olotels.com Complaint 289741 for $240.00
  • Olotels
  • Olotels SBID #ec8bc3147d
  • Posted 11/28/2013
  • Hello Laura,
    Thank you for giving us the opportunity to assist you prior your stay. Can you reply with your booking number to help us? We will then contact you directly about this issue.
    For support or assistance at check-in or during your stay please contact our customer service at:
    Telephone number: 0044 208 819 7918
    E-mail: [email protected]
    Opening hours: Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.
    Best regards, Olotels Team
  • Was this helpful?
  • Olotels.com Complaint 284920 for $71.00
  • Olotels
  • Olotels SBID #3c28ccec0c
  • Posted 11/11/2013
  • Dear paks,

    We appreciate your comments and the opportunity offered to improve our services.
    We would like to investigate this situation further. Please be so kind as to advise us with a reference number or more details considering your booking, in order to locate your booking in our system.
    Please do not hesitate to contact us at [email protected] or at +44 208 099 5115 and we will gladly answer any and all questions you may have.
    Best regards,
    Olotels Team
  • Was this helpful?
  • Olotels.com Complaint 280043 for $162.00
  • Olotels
  • Olotels SBID #3c28ccec0c
  • Posted 10/15/2013
  • Dear David,

    Thank you for your comment!
    We would like to thank you for bringing to our attention your feedback regarding your booking. We are always grateful for feedback from our clients, as it allows us to monitor the service we offer and identify issues that need addressing in order to achieve and maintain the standards normally associated with our company.
    Please note that, as a hotel reservations website we have no direct contracts with hotels and we act as third party, confirming accommodation services by the intermediary of our suppliers.
    Following our phone conversation please note that we are currently investigating the situation described in your message and we will revert to you by phone and by e-mail as soon as we receive a final resolution related to it.

    Best regards.
    Olotels.com Team
  • Was this helpful?
  • Olotels.com Complaint 278011 for $1,368.00
  • Olotels
  • Olotels SBID #3c28ccec0c
  • Posted 10/05/2013
  • Good afternoon,

    Thank you for your comment!

    If our system was unable to validate your payment, you always have the option of booking and paying by phone at 0044 208 819 7918. And even at lower rates!

    Regarding the payment for the total amount we would like to investigate this further! Can you reply with your email address used, destination, name of hotel, check-in dates to help us? We will then contact you directly about this issue.

    You can also contact us by email at [email protected]

    Our opening hours are:
    Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.

    Best regards,
    Olotels.com
  • Was this helpful?
  • Olotels.com Complaint 270351 for $65.00
  • Olotels
  • Olotels SBID #fe36085e6e
  • Posted 09/04/2013
  • Dear Sharon,

    Kindly note that we have tried to reach you over the phone several times but we have been unsuccessful. Moreover, the email address listed into our system seems to be incorrect since all the emails that we have send you have returned to us.

    Therefor,we hereby inform you that without an answer from you, we will consider your case closed.

    For any other information, do not hesitate to contact us by email at [email protected] or by phone at 0016468436980.
    Kind regards,
    Olotels.com Team
  • Was this helpful?
  • Olotels.com Complaint 269107 for $495.00
  • Olotels
  • Olotels SBID #fe36085e6e
  • Posted 08/29/2013
  • Dear Justin,

    Thank you for using Olotels.com!

    We thank you for bringing the matter to our attention. We appreciate your comments and the opportunity to improve our services.

    Following our e-mail communication and by mutual agreement we consider your case closed. Please keep in mind that an updated feedback from your side will be much appreciated.

    For any other information, do not hesitate to contact us by email at [email protected] or by phone at 00442088197918.

    Our working hours are as follows:
    Monday – Friday 6 AM – 10 PM UK
    Saturday – Sunday 10 AM – 6 PM UK time


    Kind regards,
    Olotels.com Team
  • Was this helpful?
  • Olotels.com Complaint 270351 for $65.00
  • Olotels
  • Olotels SBID #fe36085e6e
  • Posted 08/28/2013
  • Dear Sharon ,

    Thank you for your comments!

    We would like to investigate this further. Please be so kind as to reply with your booking number in order to locate your reservation in our system accordingly. We will then contact you directly about this issue.

    For support or assistance at check-in or during your stay please contact our customer service at: +1 646 843 6980 or at +44 208 099 5115.
    Opening hours:
    Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.

    Best regards,
    Olotels Team
  • Was this helpful?
  • Olotels.com Complaint 269107 for $495.00
  • Olotels
  • Olotels SBID #fe36085e6e
  • Posted 08/25/2013
  • Good afternoon,

    Thank you for your comment!

    Our system was unable to validate your payment, but you always have the option of booking and paying by phone at 0044 208 819 7918. And even at lower rates!

    We would like to investigate this further! Can you reply with your email address used, destination, name of hotel, check-in dates to help us? We will then contact you directly about this issue.

    You can also contact us by email at [email protected]

    Our opening hours are:
    Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.

    Best regards,
    Olotels.com
  • Was this helpful?

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