Company Details
Olotels.com
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Olotels.com Summary
Olotels.com received their 10th complaint on .
Information about Olotels.com was first submitted to Scambook on Aug 11, 2014. Since then the page has accumulated 20 consumer complaints. On average users reported $382.20 of damages.
Company Information
- Phone:Phone Number Not Yet on File
- Email:Email Not Yet on File
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on August 11th, 2014.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
20
- Unresolved Reported Damage $7,644.00
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Thank you for your feedback.
We have checked our system for a booking for this amount, but found more possibilities.
We kindly invite you to contact us by email confirming the date when the transaction was registered on your credit card and any other relevant details that will help us identify the booking request.
Looking forward to your reply,
Olotels.com Team
Email : [email protected]
Please note that without an answer from your part we will consider your case closed.
We remain at your service for any further information.
Best regards,
Olotels.com Team
We would like to investigate this further! Can you reply with your booking number to help us?
We will then contact you directly about this issue.
For support or assistance please contact our customer service at:
Emergency number: 0044 208 819 7918
Best regards,
Olotels.com Team
We are very sorry to hear that you have had this experience.
If you could kindly let us know your booking reference and a number where we can contact you on, we will escalate the issue internally and will get back to you.
Best regards,
Olotels.com - Customer Satisfaction Team
We are very sorry to hear that you have had this experience.
If you could kindly let us know your booking reference and a number where we can contact you on, we will escalate the issue internally and will get back to you.
Best regards,
Olotels.com - Customer Satisfaction Team
Thank you for your comments.
Please note that a full refund has been issued on your credit card on the 11/11/2013.
Should you have any question please contact us at the following numbers:
UK : +44 208 099 5115
USA : +1 646 843 6980
Best regards,
Olotels.com Team
Thank you for your reply!
Please note that one of our agents have already replied to you by e-mail.
For more details you can contact us by phone at the following number :
UK : +44 208 099 5115
USA : +1 646 843 6980
Best regards,
Olotels.com Team
Thank you for giving us the opportunity to assist you prior your stay. Can you reply with your booking number to help us? We will then contact you directly about this issue.
For support or assistance at check-in or during your stay please contact our customer service at:
Telephone number: 0044 208 819 7918
E-mail: [email protected]
Opening hours: Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.
Best regards, Olotels Team
Please be informed that we tried to identify your reservation/account, but we were unsuccessful.
Please provide us with your booking number.
For any other information, please do not hesitate to contact us.
Best regards,
Olotels.com team
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We appreciate your comments and the opportunity offered to improve our services.
We would like to investigate this situation further. Please be so kind as to advise us with a reference number or more details considering your booking, in order to locate your booking in our system.
Please do not hesitate to contact us at [email protected] or at +44 208 099 5115 and we will gladly answer any and all questions you may have.
Best regards,
Olotels Team
Thank you for your comment!
We would like to thank you for bringing to our attention your feedback regarding your booking. We are always grateful for feedback from our clients, as it allows us to monitor the service we offer and identify issues that need addressing in order to achieve and maintain the standards normally associated with our company.
Please note that, as a hotel reservations website we have no direct contracts with hotels and we act as third party, confirming accommodation services by the intermediary of our suppliers.
Following our phone conversation please note that we are currently investigating the situation described in your message and we will revert to you by phone and by e-mail as soon as we receive a final resolution related to it.
Best regards.
Olotels.com Team
Following your message we would have wanted to further investigate the situation mentioned in your post. Without an answer from you, we will consider your case closed. For any other information, do not hesitate to contact us by email at [email protected]
Kind regards,
Olotels.com Team
Thank you for your comment!
If our system was unable to validate your payment, you always have the option of booking and paying by phone at 0044 208 819 7918. And even at lower rates!
Regarding the payment for the total amount we would like to investigate this further! Can you reply with your email address used, destination, name of hotel, check-in dates to help us? We will then contact you directly about this issue.
You can also contact us by email at [email protected]
Our opening hours are:
Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.
Best regards,
Olotels.com
Kindly note that we have tried to reach you over the phone several times but we have been unsuccessful. Moreover, the email address listed into our system seems to be incorrect since all the emails that we have send you have returned to us.
Therefor,we hereby inform you that without an answer from you, we will consider your case closed.
For any other information, do not hesitate to contact us by email at [email protected] or by phone at 0016468436980.
Kind regards,
Olotels.com Team
Thank you for using Olotels.com!
We thank you for bringing the matter to our attention. We appreciate your comments and the opportunity to improve our services.
Following our e-mail communication and by mutual agreement we consider your case closed. Please keep in mind that an updated feedback from your side will be much appreciated.
For any other information, do not hesitate to contact us by email at [email protected] or by phone at 00442088197918.
Our working hours are as follows:
Monday – Friday 6 AM – 10 PM UK
Saturday – Sunday 10 AM – 6 PM UK time
Kind regards,
Olotels.com Team
Thank you for your comments!
We would like to investigate this further. Please be so kind as to reply with your booking number in order to locate your reservation in our system accordingly. We will then contact you directly about this issue.
For support or assistance at check-in or during your stay please contact our customer service at: +1 646 843 6980 or at +44 208 099 5115.
Opening hours:
Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.
Best regards,
Olotels Team
Thank you for your comment!
Our system was unable to validate your payment, but you always have the option of booking and paying by phone at 0044 208 819 7918. And even at lower rates!
We would like to investigate this further! Can you reply with your email address used, destination, name of hotel, check-in dates to help us? We will then contact you directly about this issue.
You can also contact us by email at [email protected]
Our opening hours are:
Monday to Friday from 6h00 to 22h00 (GMT) and 10h00 to 18h00 on week-ends.
Best regards,
Olotels.com
In absence of an answer from you, we will consider your case closed. For any other information, do not hesitate to contact us by email at [email protected] or by phone at 001 6468436980.
Kind regards,
Olotels Team