Company Details

TrialPay

  • TrialPay logo
  • TrialPay Summary

    .
    On 05/07/13 at 1:10 PM PST I dialed (650) 318-0000 to contact TrialPay. There was no answer however I was able to leave a detailed voicemail for Vanessa who is TrialPay Risk Management. I have also sent a follow up email to Vanessa at address [email protected] in hopes of connecting to Vanessa as soon as possible.

    Information about TrialPay was first submitted to Scambook on Sep 12, 2013. Since then the page has accumulated 93 consumer complaints. On average users reported $82.24 of damages. Scambook's investigation team reached out to this company a total of 6 times, Scambook Investigators last contacted them on May 07, 2013.

  • Company Information

  • Address:
    • 975 S. California Ave
    • Ste 200
    • Palo Alto CA 94304
  • Website:
  • Phone:(650) 318-0000
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    93
  • Unresolved Reported Damage $7,647.86
 
 

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Recent Comments From Company Reports ▼

  • TrialPay Complaint 189335 for $13.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 12/11/2014
  • Dear Customer,

    Thank you for bringing this matter to our attention via this forum.

    I am sorry for the experience you have had with our checkout. I can assure you that TrialPay is an honest company and our offers have a 99% tracking rate when completed per the offer terms. In cases where offers were not credited instantly, we do have a receipts process as noted in our Term and Conditions below:

    "Depending on the offer completed, there may be a delay in receiving your product due to a delay in reporting of offer completion to TrialPay from the third-party. The times specified in the TrialPay checkout process for order fulfillment are estimates only. In cases where the delay exceeds the estimated completion time, you may submit proof of the completed advertiser (called a "receipt") for manual review.”

    Our team submitted your receipt to our partners at GoDaddy for verification and unfortunately their team did not find your offer completion as eligible. Unless we receive an eligible transaction from our advertisers, we are not authorized to issue credit to your account. Due to your dissatisfaction, we will be happy to escalate your matter further- if you could please write into [email protected] with this forum’s url included in your body, we will be able to assist you with out further delay.

    Please let us know if you have any other questions.

    Regards,

    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 188576 for $20.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 12/10/2014
  • Hi,

    Thank your for bringing this matter to our attention. We are sincerely sorry for any confusion regarding this recent charge and are happy to help you access your product or answer any questions regarding this transaction. In order to better assist you we will need to look up this transaction within our system, if you could please provide the information it the following link:
    http://www.trialpay.com/credit-card-charges/

    Our team will reach out to you with assistance without further delay.

    If you have any other questions, please reach out to us at [email protected] including the the link to this thread.

    Regards,

    TrialPay Customer Support


  • Was this helpful?
  • TrialPay.com CA Complaint 174585 for $30.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 11/07/2014
  • Dear TrialPay User,

    Thank you for bringing this matter to our attention, and let me first apologize for the frustration that you have experienced.

    In order to expedite your concern, please contact us directly at [email protected] with a reference to this post's URL link with as much of the following information as possible:

    - Last four digits and card type of the card charged (i.e. Visa, Mastercard)
    - Date of the transaction
    - Amount of each charge in question

    Alternatively, you can also contact us via our payment support site: http://www.trialpay.com/credit-card-charges/. With this information, we will be able to look at your card activity within our system and help answer any questions regarding your transactions.

    Once again, I sincerely apologize for the matter, but please don't hesitate to e-mail if you have additional questions or concerns.

    Best,

    Amanda C.
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 167723 for $30.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 10/24/2014
  • Dear TrialPay User,

    Thank you for bringing this matter to our attention, and let me first apologize for the trouble that you have experienced.

    In order to expedite your concern, please contact us directly at [email protected] with a reference to this post's URL link with as much of the following information as possible:

    - Last four digits and card type of the card charged (i.e. Visa, Mastercard)
    - Date of the transaction
    - Amount of each charge in question

    Alternatively, you can also contact us via our payment support site: http://www.trialpay.com/credit-card-charges/. With this information, we will be able to look at your card activity within our system and help answer any questions regarding your transactions.

    Once again, I sincerely apologize for the matter, but please don't hesitate to e-mail if you have additional questions or concerns.

    Best,

    Amanda C.
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 170692 for $30.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 10/24/2014
  • Dear Mrs.Devlin,

    Thank you for bringing this matter to our attention, and let me first apologize for the inconvenience that you have experienced.

    Given the information you have provided it appears that the charge on your account is due to your Coupons.com 1-Year Subscription. We have now gone ahead and issued a full refund for the $30.00.

    Going forward, please note that you can contact our payments support team directly by visiting our payment support site: http://www.trialpay.com/credit-card-charges/ and filling in the above information online. With this information, we can look at your card activity within our system and help answer any questions regarding your transactions.

    Once again, I sincerely apologize for the matter, please don't hesitate to contact us if you have any additional questions or concerns.

    Regards,
    Amanda
    TrialPay Customer Support
  • Was this helpful?
  • TLPY.CO TRIALPAY.COM CA Complaint 163804 for $30.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 10/15/2014
  • Dear TrialPay User,

    Thank you for bringing this matter to our attention, and let me first apologize for the frustration that you have experienced.

    In order to expedite your concern, please contact us directly at [email protected] with a reference to this post's URL link with as much of the following information as possible:

    - Last four digits and card type of the card charged (i.e. Visa, Mastercard)
    - Date of the transaction
    - Amount of the charge in question

    Alternatively, you can also contact us via our payment support site: http://www.trialpay.com/credit-card-charges/. With this information, we will be able to look at your card activity within our system and help answer any questions regarding your transactions.

    Once again, I sincerely apologize for the matter, but please don't hesitate to e-mail if you have additional questions or concerns.

    Best,

    Amanda C.
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 155330 for $7.99
  • TrialPaySupport
  • TrialPaySupport SBID #353a34a7ae
  • Posted 09/19/2014
  • Thank you for bringing our attention to this issue.

    Typically partner offers are processed automatically through our system, however, we do have a receipt process implemented for those transactions which did not credit. In the case of Netflix offers, our team forwards all inquiries to their team for verification. At this time, it is left to the discretion of our advertising partner to determine which customers have eligible offer completions. In order to provide you additional information, please contact us directly at
    [email protected] with this post's URL link. This way, we can locate your account history with TrialPay and better assist you with this matter.

    Please let us know if you have any additional questions or concerns.

    Best,

    Paola
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 148842 for $12.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 08/29/2014
  • Dear TrialPay User,

    I apologize for the issues you have been experiencing, but if you could please contact us through the support link located on the TrialPay offerwall within your Slotomania game and reference this forum post URL, I will be able to assist you further. Contacting us via Slotomania will link us directly to your game account and will make it much easier for us to resolve the matter.

    Once again, I do apologize for the inconvenience and I look forward to being able to resolve the issues you had.

    Regards,

    Amanda Chester
    TrialPay Customer Service
  • Was this helpful?
  • tlpy.co*dragons of a trialpay.com ca Complaint 148795 for $728.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 08/21/2014
  • Dear Zaros69pk,

    Thank you for bringing your concerns to our attention and apologize for any frustrations that you may have experienced.

    In order to assist you regarding the matter, please contact us directly at [email protected] with a reference to this post's URL link. To help us expedite your concern, please provide as much of the following information as possible:

    - Last four digits and card type (e.g., Visa, Mastercard) of the card charged
    - Date and amount of each charge in question
    - Charge description appearing in credit card statement for the charge in question.

    **Please Note: TrialPay charges appear as "tlpy.co" in your statement's line item description.**

    Alternatively, you can also contact our payments support team directly by visiting our payment support site: http://www.trialpay.com/credit-card-charges/ and fill in the above information online. With this information, we will be able to look at your card activity within our system and help answer any questions regarding the nature of the unauthorized charges.

    Once again, I sincerely apologize for the matter, please don't hesitate to email if you have any additional questions or concerns.

    Regards,

    Amanda Chester
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 101721 for $120.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 08/21/2014
  • Dear Tony,

    We were alerted to the post that you have made to this forum and
    wanted to contact you as soon as possible to try to offer our
    assistance. We would also like to note that TrialPay has never had any
    recurring membership fees associated with our service. We ast as a
    transactional advertising resource and direct payment processor for
    thousands of merchants world wide.

    In order to best assist you with the concern you raise here we will
    need you to email our payments support team directly by visiting our
    payment support site: http://www.trialpay.com/credit-card-charges/. We
    are requesting that you contact us via the link mentioned to ensure
    that your personal details are secure and not displayed on a public
    forum.

    It will help us expedite your concern if you provide the following
    information when you submit the support form:

    1) Name as it appears on your card.
    2) *Only* the last 4 digits of the credit card used and Credit/ Debit
    Card type e.g. Visa, Master Card, Amex
    3) The charge description for the charges in question as seen on your
    bank statement. Please Note: TrialPay charges have as "tlpy.co" as
    part of this line item description.
    4) Date and amount deducted of the first transaction and date range if
    available.

    With this information we will be able to look at your card activity
    within our system and help answer any questions regarding the nature
    of the unauthorized charges.

    Regards,
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 139196 for $15.98
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 07/27/2014
  • Dear Susan,

    I am sincerely sorry for any frustration caused with our checkout.

    I would like to assure you that TrialPay is an honest company and not a scam. Based on your customer log, it appears that there were two separate threads regarding this offer completion which is why you may have received identical emails for your inquiries. I do apologize for this confusion, typically emails are consolidated to one account so customers like you receive efficient service and do not feel like they are getting the run around.  Please note that 99% of our partner offers are processed automatically through our system; unfortunately, in some cases we do require additional information to verify a customer’s offer completion attempt.  In your case, it appears the membership number was missing from the receipts previously submitted which prevented our team from issuing a manual credit.

    As of July 27th 2012 I can confirm your Mystery Guild offer completion was successfully credited and you should have been emailed an activation code earlier today. Again I am sincerely sorry for this confusion, we have added your inquiry to our feedback report so that our support team can provide better service in the future.

    Please let me know if you have any additional questions.

    Regards,

    Paola
    TrialPay User Operations
  • Was this helpful?
  • TrialPay Complaint 115838 for $80.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 07/26/2014
  • I apologize for the inconvenience you've experienced. Unfortunately we were unable to locate an account under the email [email protected]. If you could please return to your game account and contact us through the help link located within the offerwall (where you completed the Visa offer), we will be able to locate your account and better assist you. Please reference this post when writing in.

    Again I apologize for the inconvenience you've experienced and hope to sort this matter out as soon as possible.

    Regards,

    Amanda Chester
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 129817 for $66.93
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 07/25/2014
  • I apologize for the inconvenience you've experienced.

    There are occasional system glitches where an access code does not get distributed after payment, or gets sent to an alternate email address. Please be sure to check any other email domains you may have used or your spam/junk folders for this registration email. If you are still having difficulty please contact our support team directly at tlpy.co- with your order number and the URL to this post so we will better be able to assist you.

    Again, I apologize for the inconvience.

    Regards,

    Amanda Chester
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 138942 for $9.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 07/25/2014
  • I apologize for the inconvenience you've experienced. TrialPay acts as a transactional advertising resource and direct payment processor and does not collect any monthly fees  In order to best assist you with the concern you raise here we will need you to email our payments team directly by visiting our payments support site: tlpy.co. We are requesting that you contact us via the link mentioned to ensure that your personal details are secure and not displayed on a public forum.

    It will help us expedite your concern if you provide the following information when you submit the support form:

    1) Name as it appears on your card.
    2) *Only* the last 4 digits of the credit card used and Credit/ Debit
    Card type e.g. Visa, Master Card, Amex
    3) The charge description for the charges in question as seen on your
    bank statement. Please Note: TrialPay charges have as "tlpy.co" as part of this line item description.
    4) Date and amount deducted of the first transaction and date range if available.

    With this information we will be able to look at your card activity within our system and help answer any questions regarding the nature of the unauthorized charges.

    Regards,

    TrialPay Support
  • Was this helpful?
  • Tlpy.co 50 Restaurantc TrialPay.com ca Complaint 137139 for $20.00
  • TrialPaySupport
  • TrialPaySupport SBID #0a51e0164e
  • Posted 07/23/2014
  • I sincerely apologize for the inconvenience this matter has caused you.

    Please note that in order to assist you with receiving your Restaurant.com gift card we will need you to contact [email protected] with this post's URL link. In your inquiry, please be sure to provide your order reference number (begins with a Q) along with your full name and email address. This way we can locate your account history with TrialPay and send your Restaurant.com gift card details.

    Again, I am sorry for the trouble or confusion you have experienced, if you have any additional questions please do not hesitate to contact us.


    Regards,

    Amanda Chester
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 109005 for $19.95
  • TrialPay_General_Support
  • TrialPay_General_Support SBID #c6b86c85ea
  • Posted 05/02/2014
  • Hi,

    We were alerted to the post that you have made to this forum and
    wanted to contact you as soon as possible to try to offer our
    assistance.

    In order to best assist you with the concern you raise here we will
    need you to email our payments support team directly by visiting our
    payment support site: http://www.trialpay.com/credit-card-charges/. We are requesting that you contact us via the link mentioned to ensure
    that your personal details are secure and not displayed on a public
    forum.

    It will help us expedite your concern if you provide the following
    information when you submit the support form:

    1) Name as it appears on your card.
    2) *Only* the last 4 digits of the credit card used and Credit/ Debit
    Card type e.g. Visa, Master Card, Amex
    3) The charge description for the charges in question as seen on your
    bank statement. Please Note: TrialPay charges have as "tlpy.co" as
    part of this line item description.
    4) Date and amount deducted

    With this information we will be able to look at your card activity
    within our system and help answer any questions regarding the nature of this charge.


    Please feel free to email us with any additional questions you may have. I look forward to resolving this matter for you as soon as possible.

    Best,

    Amanda
    TrialPay Customer Support
  • Was this helpful?
  • TrialPay Complaint 35361 for $20.00
  • freeunlocks
  • freeunlocks SBID #39b2fb989e
  • Posted 12/07/2013
  • Hi there,

    My name is Adam, and I am the owner of FreeUnlocks.com.

    I am sorry to hear that you had a negative experience with our site. We respond to all email inquiries within 8-24 hours, so please do contact us if you haven't already and we will sort you out.

    TrialPay.com is a 100% genuine service, and although not for everyone, it provides an "alternative way to pay" for those unwilling to pay. Their motto is "[try] or buy something you need, to get something you want, for free," where the "something you want" is the unlock code for your device, from us.

    Please email us at support [at] freeunlocks [dot] com so that we can fix you up with the required code, as promised, at which point you may edit your review if you desire.

    Thanks and regards,
    Adam
  • Was this helpful?

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