Company Details

Premier Cancun Vacation

  • Premier Cancun Vacation logo

  • Premier Cancun Vacation Summary

    Premier Cancun Vacation received their 10th complaint on .

    Information about Premier Cancun Vacation was first submitted to Scambook on Aug 31, 2013. Since then the page has accumulated 17 consumer complaints. On average users reported $557.19 of damages. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Oct 03, 2012.

  • Company Information

  • Address:
    • 5890 French Plum Ln
    • Tamarac FL 33321
  • Website:
  • Phone:(800) 757-4709
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating

Company Statistics

  • Complaints Unresolved
    17
  • Unresolved Reported Damage $9,472.16
 
 

Thank you for submitting information suggestions.
We will review your suggestions and update the company profile if necessary.

Recent Comments From Company Reports ▼

  • Premier Cancun Vacation Complaint 280692 for $200.00
  • QualityControl
  • QualityControl SBID #0fe5b09536
  • Posted 10/18/2013
  • Thank you for bringing this matter to our attention. On behalf of Premier Cancun Vacations, please accept our apologies for the actions taken by the staff of the sales team. It is feedback such as yours that helps us to keep track of the manner in which companies sell our travel products and allow us to take action against the companies responsible. While the sales methods utilized by the sales company may have been questionable, we at Premier Cancun Vacations, assure you that we provide 100% fulfillment of any and all of our vacation packages that are sold. We have been providing quality discounted vacations to happy, returning families, year after year, for the past 10 years and we have no doubt that had you traveled to stay with us, you and your family would have had an amazing vacation. Because you indicated that the original charge “maxed out” your credit card, we have issued a full refund of those monies to that same credit card so that you are not inconvenienced any further. We hope you will consider purchasing a vacation package directly from us in the future so that you and your family may enjoy a vacation with us here, in paradise.
    • Was this helpful?
  • Premier Cancun Vacation Complaint 236458 for $799.00
  • Des
  • Des SBID #d45360b1f7
  • Posted 08/08/2013
  • I want my money back as we cannot use the trip as the whole idea was to vacation with my sister and her family. If your company is truly a reputable and honest company that does not scam people (as you claim) certainly your company has a refund process available when trips are booked by mistake (or in this case due to representations by your company's representatives that lead us to believe your company was the same company as the one we had faxed in a certificate for a completely free trip).
    • Was this helpful?
  • Premier Cancun Vacation Complaint 236458 for $799.00
  • QualityControl
  • QualityControl SBID #75a367122f
  • Posted 05/06/2013
  • We are very sorry to hear about the confusion regarding your vacation packages, however, we are in no way affiliated or associated with USA Vacation Station. We receive our contacts from several different sources including referrals from former clients and opt in lead generation either online or via raffle and sweepstakes contests.

    Regardless from where we received your contact information, we are happy that we did and welcome you as a Premier Cancun Vacations client.

    We have been offering promotional vacation packages at discounted prices for over 10 years and have received in excess of 150 satisfied vacationing families each week. We have no doubt that you, too, will enjoy an amazing vacation while staying with us in Cancun.

    We hope to see you, very soon.

    Sincerely,
    QUALILTY CONTROL
    PREMIER CANCUN VACATIONS
    • Was this helpful?
  • Premier Cancun Vacation Complaint 226035 for $400.00
  • teonnah
  • teonnah SBID #1ea208376a
  • Posted 04/11/2013
  • I would like to give everyone an update on my situation with Premier Cancun vacation. I talked to one of the Quality Control Representative, I have to say she was extremely supportive and helpful in which she completely rectified the situation. The company who initially contacted me with whom I had a problem with were actually a teller marketing company who was selling their product. Danielle was very apologetic for what I had experienced. When this situation occurred I felt extremely violated. I thought that no one would be able to help me out of this situation but I was completely wrong because Danielle completely helped me an restored my faith that all companies are not rip off. I would suggested anyone thinking about going on a vacation go directly through Premier Cancun Vacation it self they truly do stand by their product.
    • Was this helpful?
  • Premier Cancun Vacation Complaint 204192 for $600.00
  • QualityControl
  • QualityControl SBID #0fe5b09536
  • Posted 04/05/2013
  • Premier Cancun Vacations has been offering promotional vacation packages at discounted prices for over 10 years and have received in excess of 150 satisfied vacationing families each week. During our verification process, before payment is made, it is in our best interest to disclose the exact details of your vacation package, including all bonus destinations because our goal is to have all travel package purchasers travel. This process is recorded for your protection and is available for you to hear, for yourself, by contacting our Customer Service Department and we urge you to do so.

    We, as a company, take pride in our vacation packages which are typically sold with not only great vacations here in Cancun, but with bonus certificates for vacations to additional destinations. We can assure you, with absolute certainty that you will be provided with all of the vacations that comprise your entire vacation package.

    We hope you will contact our Reservations Department soon to reserve your vacation stays. We are more than confident that you will enjoy each and every vacation provided to you with your vacation package and look forward to additional feedback from you once you have had a chance to travel with us.

    Sincerely

    QUALITY CONTROL
    PREMIER CANCUN VACATIONS
    • Was this helpful?
  • Premier Cancun Vacation Complaint 204410 for $750.00
  • QualityControl
  • QualityControl SBID #0fe5b09536
  • Posted 04/05/2013
  • Premier Cancun Vacations has been offering promotional vacation packages at discounted prices for over 10 years and have received in excess of 150 satisfied vacationing families each week. During our verification process, before payment is made, it is in our best interest to disclose the exact details of the vacation package, as well as all of the incidental costs associated with your vacation since it is our company’s goal for all of the vacation package purchasers to travel. This process is recorded for your protection and is available for you to hear, for yourself, by contacting our Customer Service Department. We urge you to do so.

    We are surprised to hear about your dissatisfaction with your stay at Hacienda Tres Rios in 2011. Hacienda Tres Rios is an award winning property and the only environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park.

    We hope that you will contact our Customer Service Department upon receiving this response. We are more than confident that we will be able to resolve your concerns so that you can return to Cancun and stay with us. We appreciate you taking the time to post on this forum because it enables us to continually improve our service.

    Sincerely

    QUALITY CONTROL
    PREMIER CANCUN VACATIONS
    • Was this helpful?
  • Premier Cancun Vacation Complaint 226035 for $400.00
  • QualityControl
  • QualityControl SBID #0fe5b09536
  • Posted 04/05/2013
  • Premier Cancun Vacations has been offering promotional vacation packages at discounted prices for over 10 years and have received in excess of 150 satisfied vacationing families each week. During our verification process, before payment is made, it is in our best interest to disclose the exact details of the vacation package, as well as all of the incidental costs associated with your vacation since it is our company’s goal for all of the vacation package purchasers to travel.

    We are dedicated to promoting tourism to the area and are part of ¨Mexico Truth¨ an association dedicated to informing potential travelers of Mexico's warm people, fascinating history, hospitable culture, amazing beauty, and numerous friendly and SAFE vacation destinations.

    We regret hearing about your experience and ask that you please contact our Customer Service Department so that you may provide them with specific information regarding your package and we can locate you within our system. We are more than confident we will be able to resolve your concerns. We appreciate you taking the time to post on this forum because it enables us to continually improve our service.

    Sincerely

    QUALITY CONTROL
    PREMIER CANCUN VACATIONS
    • Was this helpful?
  • Premier Cancun Vacation Complaint 205701 for $110.00
  • QualityControl
  • QualityControl SBID #0fe5b09536
  • Posted 04/05/2013
  • Dear Angela,
    Premier Cancun Vacations has been offering promotional vacation packages at reduced prices for over 10 years and we receive in excess of 150 happy vacationing families each week at our hotels. We are sorry to hear that you were unable to use your vacation with us, as we are positive that you would have had an amazing stay.

    When registering the Smart Circle Certificates in our system, it is our company policy to explain that the hotel taxes are nonrefundable. That being said, however, it is never our intention to simply retain a client's money. If you will please provide me with your full name, booking number or any other identifying information so that I may locate your records within our system, we will issue a refund to you for the $110 in hotel taxes you previously paid for the vacation you were unable to take.

    We appreciate your feedback with regard to your experience with our company as it helps us to continue to improve our customer service.

    We hope that you will one day be able to visit us here in Cancun and experience for yourself, all that our hotels and Cancun, as a destination, have to offer.

    Sincerely,
    QUALITY CONTROL
    PREMIER CANCUN VACATIONS
    • Was this helpful?

Do you have a complaint?

Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!

Submit a Report Now

Location of Complaints

All Rights Reserved, Copyright 2016 © Scambook, LLC Scambook is a Registered Trademark.