Company Details

Avangate Media Crawler

  • Avangate Media Crawler logo
  • Avangate Media Crawler Summary

    .
    Scambook update:
    Scambook personnel throughout several occasions have attempted to locate information that may help with forwarding details to Avangate Media Crawler, regarding user submitted complaints on Scambook. These attempts have been made every time new information is submitted, or altered. In the event information is located that can aid in resolving user concerns, details and contact information will be forwarded to a decision maker at Avangate Media Crawler, to assist in addressing the posted complaints; if they wish to provide any kind of customer service to their consumers.

    Information about Avangate Media Crawler was first submitted to Scambook on Apr 23, 2014. Since then the page has accumulated 147 consumer complaints. On average users reported $673.88 of damages. Scambook's investigation team reached out to this company a total of 3 times, Scambook Investigators last contacted them on Apr 11, 2013.

  • Company Information

  • Phone:Phone Number Not Yet on File
  • Email Not Yet on File
  • Additional Employees: No known Employees
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Company Rating


Company Statistics

  • Complaints Unresolved
    147
  • Unresolved Reported Damage $83,557.95
 
 

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Recent Comments From Company Reports ▼

  • Avangate Media Crawler Complaint 150308 for $29.95
  • ssgardner
  • ssgardner SBID #26297cfe8c
  • Posted 11/08/2014
  • To all who have followed this thread. The comments from Media Crawler don't tell you that when you are searching for literature online and find it, that the site direct you to their software ... In essence, making you think you are getting what was shown you on the web page. There in lies the "Bait and Switch Scam". This will be my final post on this matter ... BECAUSE ... The complaint I filed with PayPal came back in my favor and my funds were taken back from the Media Crawler Crooks and refunded to me. Sure, it was only $30, but it's the principle of the matter.... "Goodbye" Media Crawler, and may everyone that reads this thread be very wary of you and your business practices. """CASE CLOSED"""
  • Was this helpful?
  • Avangate Media Crawler Complaint 149547 for $49.95
  • CJnUS
  • CJnUS SBID #ea3545e73c
  • Posted 10/31/2014
  • After funds were paid to the affiliate for membership to their site I was then presented with a download page to download your product which I declined to do. My complaint is the "bait and switch" marketing tactics that are considered "acceptable" by your affiliate firstclass-download.com. That is an agreed upon tactic between the affiliate, Avangate the processor, and Media Crawler the vendor of the software product that I did not want and was not allowed to "opt" out of buying...I was only allowed to "opt" out of downloading the software hence the "bait and switch". See the above response email from your affilate who states, "Please be advised that in order to find and download files you should use Media Crawler - a software provided by our partner, which can search and download files directly to your computer. It was offered to you after you have purchased the membership in our service." How much clearer can that be? Your company seems to overlook "bait and switch" tactics by your affiliates.
  • Was this helpful?
  • Avangate Media Crawler Complaint 163284 for $29.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 10/30/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software:

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • Avangate Media Crawler Complaint 160745 for $29.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 10/30/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.
    I'm sorry but it is your resonsibility to read the terms that you're accepting.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software:

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • Avangate Media Crawler Complaint 167758 for $49.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 10/30/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software:

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • Avangate Media Crawler Complaint 166506 for $49.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 10/30/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    Also on our web site you will see that we do not advertize any files. Also in our TOS we inform that do not store or sell any files directly but provide access to the avalable downloads over the Net.

    Kind regards,
    Leyla Ozsen
    Media Crawler Support Team
  • Was this helpful?
  • Avangate Media Crawler Complaint 150308 for $29.95
  • ssgardner
  • ssgardner SBID #353a34a7ae
  • Posted 09/20/2014
  • This message is to - Leyla Ozsen - and the rest of the Media Crawler Support Team (Media Crooks)... You can keep posting your "cookie cutter" statements about your TOS which is BS. Your Company MEDIA CRAWLER pulled a bait and switch scam on me and that is the long and short of it. I have made this known to all of my associates and FB friends. I work for a Fortune 500 company and all of my coworkers and vendors know of this scam being pulled by MEDIA CRAWLER. Your company 'stole' from me and got caught .. not just by me it seems, but by many others for the exact same reason. What your company MEDIA CRAWLER did was FALSE ADVERTISEMENT and a "BAIT AND SWITCH SCAM". .... And you should, and better, refund my money !!!
  • Was this helpful?
  • Avangate Media Crawler Complaint 149547 for $49.95
  • CJnUS
  • CJnUS SBID #ea3545e73c
  • Posted 09/17/2014
  • The above posted email that I received from firstclass-download.com just shows the validity of my statements. They advertised that they had the manual that I was looking for...I could download the manual if I paid them the 49.95 subscription fee ( which I did) and then I was presented with a download link for Media Crawler's software just as I described in my original statement. This is classic "Bait and Switch" by Media Crawler, Avangate, and firstclass-download the affiliate. It is deplorable and deceptive advertising and bordering on illegal. For a website (the affiliate) to show the file as available in their search results then bait the user to subscribe to their member's area to download the file only then to be directed to download a piece of software instead is the definition of "bait and switch".
  • Was this helpful?
  • Avangate Media Crawler Complaint 149547 for $49.95
  • CJnUS
  • CJnUS SBID #c48c27f397
  • Posted 09/15/2014
  • This is a response I received after purchasing a membership to firstclass-download.com. I was complaining because I purchased a membership to their download area and instead was "baited and switched" to download Media-Crawler. I thought I was purchasing a download of the manual like I have found on sites such as the reputable HowToForge website. I instead got baited.

    Dear Customer,

    Thank you for contacting us.

    Please be advised that in order to find and download files
    you should use Media Crawler - a software provided by our partner,
    which can search and download files directly to your computer.
    It was offered to you after you have purchased the membership in our service. (Was not offered they furnished me with a "Thank you for purchasing download your software here by clicking this link")

    Please feel free to download the software:

    http://www.media-crawler.com/download.html?c=get&os=windows
    (compatible with Windows 7/Vista/XP/2000)

    http://www.media-crawler.com/download.html?c=get&os=mac
    (compatible with Mac OS X 10.6 and higher)

    All you need to do is log into the software using your e-mail and
    password which you have registered on the web site, type the name of
    the file into the search form of the Media Crawler and click 'search'
    or hit enter.

    Please do not hesitate to contact us should you require further assistance.

    Wednesday, August 22, 2012, 6:51:25 PM, you wrote:

    Domain: firstclass-download.com
    Priority: emerg
    Department: content

    I joined and paid for a year access to download a technical manual that your site said it had but now that I'm in the member's area it is not listed in your site. I want a refund.


    --
    Best regards,
    Jeff Peck
    Customer Support mailto:[email protected]

  • Was this helpful?
  • Avangate Media Crawler Complaint 150356 for $0.00
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 09/14/2014
  • Please be informed that on our web site there is no hidden info regarding additional charges or false advertisement. You've accepted the agreement before purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see it's clearly stated what kind of service we provide and payment policies are also mentioned here. Please note that we require our customer' s to accept the TOS to proceed with the purchase so it's customer's responsibility to read it before approving.

    Also our support team is always ready to help with occurred problems so you can feel free to contact us anytime.
  • Was this helpful?
  • Avangate Media Crawler Complaint 155111 for $29.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 09/14/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service (monthly subscription in your case):

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software:

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • avangate .media crawler Complaint 154388 for $29.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 09/14/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software:

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • Media Crowler Complaint 143675 for $29.00
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 09/14/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software:

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • Media Crowler Complaint 144522 for $29.99
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 09/14/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software.

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • Avangate Media Crawler Complaint 149192 for $29.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 09/14/2014
  • I'm a support team member of Media Crawler and want to inform you that
    we are always acting according to the Terms.
    Please check on it as every customer is to accept our TOS before
    purchasing the service:

    http://www.media-crawler.com/en/tos.html

    As you can see on our web site there no files to be downloaded as we
    do not store or sell them.

    The service is about providing direct access to get downloads
    located all over the Internet.
    Thus if relevant file downloads are available in the Net, you will get
    them.

    Also we are always ready to help our customers to resolve any issues
    occurred while using our software:

    http://www.media-crawler.com/en/cc.html

    By following this link you will be able to contact us directly and get
    replied in nearest time.
  • Was this helpful?
  • Avangate Media Crawler Complaint 150308 for $29.95
  • MediaCrawler
  • MediaCrawler SBID #31515ad401
  • Posted 09/14/2014
  • charges or false advertisement.

    http://www.media-crawler.com/en/tos.html

    As you can see it's clearly stated what kind of service we provide and payment policies are also mentioned here. Please note that we require our customer' s to accept the TOS to proceed with the purchase so it's customer's responsibility to read it before approving.

    Kind regards,
    Leyla Ozsen
    Media Crawler Support Team
  • Was this helpful?

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