Company Details

NetSpend Corporation

  • NetSpend Corporation logo

  • NetSpend Corporation Summary

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    Information about NetSpend Corporation was first submitted to Scambook on Apr 09, 2014. Since then the page has accumulated 26 consumer complaints. On average users reported $1479.07 of damages. Scambook's investigation team reached out to this company a total of 3 times, Scambook Investigators last contacted them on Dec 11, 2012.

  • Company Information

  • Address:
    • 701 Brazos
    • Suite 1200
    • Austin TX 78768-2136
  • Website:
  • Phone:(866) 387-7363
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating

Company Statistics

  • Complaints Unresolved
    26
  • Unresolved Reported Damage $38,455.77
  • Resolutions to Date 1
 
 

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Recent Comments From Company Reports ▼

  • NetSpend Corporation Complaint 147110 for $127.00
  • Travis
  • Travis SBID #a6d880140c
  • Posted 08/29/2014
  • We understand that you were unaware that you had a negative balance on your account. We would like to find out how your account became negative. Please send your information to [email protected] and we will look into this for you.

    We sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.

    Thank you,

    NetSpend
    • Was this helpful?
  • NetSpend Corporation Complaint 150834 for $703.00
  • Travis
  • Travis SBID #a6d880140c
  • Posted 08/29/2014
  • We are very sorry to hear that your wife's deposit was re-routed from your normal bank account. We would only be able to accept a deposit if all of your wife's information was provided to us and approved.

    Please send your information to [email protected] and we will look into this matter for you.

    Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.

    Thank you,

    NetSpend
    • Was this helpful?
  • Netspend-ace Complaint 47968 for $233.00
  • Johnny123
  • Johnny123 SBID #0bd7c8ecc0
  • Posted 01/16/2014
  • Please take note of this complaint. Netspend ACE is horrible when it comes to fraudulent activity. My account was 89.00 and last night a total of 7 transactions occurred within a half hour span causing my balance to become zero. All of these transactions occurred from a retailer in India. Mind you I live in Ohio. I called netspend and was told to contact the retailer. I told the rep i dont know who the hell these people are making the charges. Then i was told a investigation would need to be launched and may take up to two weeks. So then I asked to speak to supervisor who basically fed me the same bologna that her rep gave me. I have had great experiences with this company up until this point. If internet fraud was not such a major issue I wouldnt have anything negative to say about netspend. However since fraud is such a big issue, I no longer have faith in this company and will deposit my money in a local bank. Many local banks give you the benefit of the doubt and deposit the money back into your account as they investigate the fraud.
    • Was this helpful?
  • Netspend-ace Complaint 47968 for $233.00
  • Johnny123
  • Johnny123 SBID #0bd7c8ecc0
  • Posted 01/16/2014
  • Please take note of this complaint. Netspend ACE is horrible when it comes to fraudulent activity. My account was 89.00 and last night a total of 7 transactions occurred within a half hour span causing my balance to become zero. All of these transactions occurred from a retailer in India. Mind you I live in Ohio. I called netspend and was told to contact the retailer. I told the rep i dont know who the hell these people are making the charges. Then i was told a investigation would need to be launched and may take up to two weeks. So then I asked to speak to supervisor who basically fed me the same bologna that her rep gave me. I have had great experiences with this company up until this point. If internet fraud was not such a major issue I wouldnt have anything negative to say about netspend. However since fraud is such a big issue, I no longer have faith in this company and will deposit my money in a local bank. Many local banks give you the benefit of the doubt and deposit the money back into your account as they investigate the fraud.
    • Was this helpful?
  • NetSpend Complaint 75164 for $75.80
  • Schooner1
  • Schooner1 SBID #6adb354575
  • Posted 01/22/2013
  • Rebecca, file a complaint with the Federal Trade Commission. The BBB is a scam in and of itself. Also, consider filing a complaint with www.ic3.gov. This is a site operated by the FBI internet crimes division. You were ripped off via the internet. Make sure you carbon copy the attorney generals office in the state where you reside or the impropriety took place.
    Google "Netspend" followed by the word scam and you will be shocked.
    • Was this helpful?

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