Company Details
Alibaba.com
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Alibaba.com Summary
Alibaba.com received their 25th complaint on .
Information about Alibaba.com was first submitted to Scambook on Aug 31, 2013. Since then the page has accumulated 26 consumer complaints. On average users reported $503.80 of damages.
Company Information
- Address:
- 18-19/F, Xihu International Building A
- 391 Wen Er Road
- Hangzhou Zhejiang 310013
- Website:http://www.alibaba.com
- Phone:+86-571-8502-2077
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on August 31st, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
26
- Unresolved Reported Damage $13,098.91
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Please email me to discuss the next steps we can do to catch this guy
I will upload the receipt and emails tomorrow
I am sorry that you have had a problem with a supplier on Alibaba.com. Please understand that Alibaba.com is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here:
(https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint or send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
I am sorry that you have had a problem with a supplier on Alibaba.com. Please understand that Alibaba.com is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here:
https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint or send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
I am sorry that you have had a problem with a supplier on Alibaba.com. Please understand that Alibaba.com is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here:
https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint or send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
With that said, I’d still like to help.
Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here: (https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint or send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
This is Mark Story and I am with Alibaba Group. When we cancel an order, refunds are issued for the total amount.
Did you receive your refund? If you did not, please email me at [email protected]. Sincerely, Mark Story
I am sorry that you have had a problem with a supplier on Alibaba.com. Please understand that Alibaba.com is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here: (https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint or send an email with the particulars of your situation to [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group