Company Details

SpyHunter

  • SpyHunter logo
  • SpyHunter Summary

    .

    Information about SpyHunter was first submitted to Scambook on Feb 16, 2014. Since then the page has accumulated 35 consumer complaints. On average users reported $3155.21 of damages. Scambook's investigation team reached out to this company a total of 7 times, Scambook Investigators last contacted them on Jun 17, 2013.

  • Company Information

  • Address:
    • 2803 Gulf to Bay Blvd
    • Suite 446
    • Clearwater FL 33759
  • Website:
  • Phone:(888) 360-0646
  • Additional Employees:
    • Alec Malaspina VP Customer Service
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    35
  • Unresolved Reported Damage $110,432.51
 
 

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We will review your suggestions and update the company profile if necessary.

Recent Comments From Company Reports ▼

  • DRI SpyHunter Complaint 9409 for $39.99
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • DRI SpyHunter Complaint 12483 for $37.53
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • DRI*spyhunter Complaint 19397 for $38.36
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • DRI SpyHunter Complaint 34199 for $39.99
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • SpyHunter Complaint 74636 for $39.10
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • DRI Spy Hunter Complaint 47660 for $29.99
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • Spy Hunter Complaint 110390 for $29.99
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • DRI*spyhunter Complaint 152863 for $23.93
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • DRI SpyHunter Complaint 175935 for $86.00
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • DRI SpyHunter Complaint 197638 for $58.41
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancellation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • SpyHunter Complaint 208337 for $119.97
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancelation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?
  • SpyHunter Complaint 229092 for $69.98
  • Alec
  • Alec SBID #e8e2a0b2bd
  • Posted 05/20/2013
  • Hello,

    I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

    If you have any questions or complaints, please send us an email to [email protected]. I personally read all emails from that account.

    We would like to clarify our renewal policy to customer.

    On the purchase page, right above the Proceed button (https://www.enigmasoftware.com/purchase_spyhunter.php):

    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be auto renewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be auto renewed.

    Enigma clearly informs customers about the purchase terms and we do provide information to cancel the subscription by email, ticket or by phone.

    Unfortunately, we are not responsible for customers who do not read the terms of purchase.

    Our credit card processors eSellerate and SafeCart at RevenueWire also sends a friendly reminder to customers 7 days before the renewal takes place, with links and instructions for cancelation.

    At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,

    Alec Malaspina
    Enigma Software Group USA, LLC.
  • Was this helpful?

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