Company Details

Ocean Canyon Properties

  • Ocean Canyon Properties logo
  • Ocean Canyon Properties Summary

    .
    I made an additional call to Ocean Canyon Properties at 877-327-2484 on 5/24/2013. Again, I was transferred to the voice mail of Shannon where I left a detailed message. I await her response.

    Information about Ocean Canyon Properties was first submitted to Scambook on Jan 21, 2014. Since then the page has accumulated 42 consumer complaints. On average users reported $7050.24 of damages. Scambook's investigation team reached out to this company a total of 6 times, Scambook Investigators last contacted them on May 24, 2013.

  • Company Information

  • Address:
    • 1911 Galleria Oaks Drive
    • Texarkana TX
  • Website:
  • Phone:(214) 306-6868, (877) 327-2484, (888) 567-5941
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    42
  • Unresolved Reported Damage $296,110.00
 
 

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Recent Comments From Company Reports ▼

  • Ocean Canyon Properties Complaint 187134 for $6,000.00
  • OCP
  • OCP SBID #b09ce1507b
  • Posted 12/10/2014
  • We at Ocean Canyon Properties, Inc. and Ocean Canyon Travel pride ourselves in providing an exceptional private outdoor resort and travel membership product to outdoor and travel enthusiasts in the Southeastern United States. We have 8 resorts with over 11,000 members and our Ocean Canyon family includes 150 employees. We have a member services hotline to deal with all member questions, comments and complaints that may arise from the purchase of our memberships. Post sale, our member services department contacts all of our new members to review the membership product purchased and explain the member benefits.

    The comments posted on this web site seem to evolve from a misunderstanding or a misconception of the membership features purchased by these individuals. Instead of contacting our member services department for a resolution to their issues, they have elected to go to a web site and anonymously post complaints. We stand behind our membership products, our resorts and the travel programs that we sell. You can see on our web site www.oceancanyon.com that we have many testimonials to the products and services that we offer our members. We are truly sorry that these few people are not satisfied with our product. We are one of the fastest growing companies in the industry, our executives collectively have over 80 years of industry management experience, and we strive to treat our members as family. Customer service is our number one goal.

    Posting to an anonymous site like this doesn’t help anybody, except the owner of the site that gets revenue from Google advertisements. We monitor the internet proactively for any negative feedback and reach out to people resolve complaints. However, we can’t reach out to anonymous people. If the people who made these posts really want a resolution they should be speaking to our corporate member service department. An anonymous post won’t help resolve a problem, but a call to 888-567-5941 might.


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  • Ocean Canyon Properties Phone Number Complaint 132450 for $8,995.00
  • OCP
  • OCP SBID #6b6854db62
  • Posted 07/12/2014


  • “IT IS EMBARRASSING ENOUGH TO HAVE TO ADMIT TO YOURSELF THAT YOU HAVE BEEN HAD FOR $8,995 (all for the use of a cottage for a week a year) AND THAT YOU GET TO PAY $395 A YEAR (to maintain their grounds and pay their salaries) FOR THE REST OF YOUR LIFE FOR SOMETHING YOUR KIDS WILL HATE!”
    ---Well, we have no record of your complaint. If you were unhappy with the product why didn’t you call member services to inquire about getting your issues resolved instead of slandering us on the internet? We eagerly await your call and hopefully we can straighten this all out.---
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  • Ocean Canyon Properties Phone Number Complaint 132450 for $8,995.00
  • OCP
  • OCP SBID #6b6854db62
  • Posted 07/12/2014
  • WELL ACCORDING TO THE STYX RIVER RESORT CHARTER MEMBERSHIP PURCHASE AGREEMENT PARAGRAPH (P) 10:
    Transferability. Membership may be transferred three times. A transfer may occur by sale, gift, inheritance, dissolution of marriage, or by any operation of law subject to the following terms:
    a.) That any resale of the Membership occur at least TWO (2) YEARS after the ORIGINAL date of the Membership Agreement;
    b). that the membership is indivisible and may be transferred to only one (1) transfer; c). that the Membership may be sold for a price not to exceed the total cost of the Membership plus reasonable cost of transfer;
    d). that all payments due under this Agreement are paid in full;
    e). THAT THE RESORT OPERATOR, IN ITS DISCRETION, HAS DETERMINED THE TRANSFER IS SATISFACTORY;
    f). THAT THE TRANSFEREE HAS ENTERED INTO A NEW MEMBERSHIP AGREEMENT WITH RESORT OPERATOR;
    g). THAT THE TRANSFEREE PAYS A TRANSFER TO RESORT OPERATOR OF THREE HUNDRED DOLLARS ($300.)
    THE RESORT OPERATOR IS UNDER NO OBLIGATION NOR IS IN ANY WAY RESPONSIBLE FOR THE RESALE OF MEMBERSHIPS. RESALE ASSISTANCE OR SUGGESTIONS OF SOURCES FOR RESALE DOES NOT GUARANTEE RESALE OR PROCUREMENT OF A BUYER.
    Basically Folks if you did not check Ocean Canyon Properties out thoroughly before you attend their high pressure sale pitch and their quote:
    “THE PRICE IS ONLY GOOD FOR TODAY” ULTIMATUM . . .”

    ---The price is always just good “for today”, why is this a scam?---



    “THEN TRY TO MAKE THE BEST OF IT . . .
    BUT DON’T INVOLVE YOUR ‘ADULT CHILDREN’ OR FRIENDS IN THIS SCAM.”

    ---You are the only scammer; you are trying to scam people into believing that Ocean Canyon is not a reputable company with a great product. For every disgruntled (most likely an employee) person that is trying to trash our company, we have a 100 members who love us and our membership product.---
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  • Ocean Canyon Properties Phone Number Complaint 132450 for $8,995.00
  • OCP
  • OCP SBID #6b6854db62
  • Posted 07/12/2014
  • “(P) 13. The jest of all this fine print is that all of these above mentioned items: “Is an addendum to the Membership Agreement. It must be signed by both the member(s) and an OCP Representative and finally accepted by OCP Resort Management. This addendum will supersede any discrepancies found between membership agreement and this addendum. OCP Management reserves the right to make all final decisions in all matters and may change these guidelines from time to time, if they feel it is for the betterment of OCP and its members.”

    ---There is nothing wrong with this, we have 12,000 members and from time to time we do change the guidelines, in order to provide a better experience for our members.---



    “THIS IS LITERALLY ALL THAT OCP GIVES YOU FOR YOUR MONEY . . . so read on to see what else happens:
    OCP does not actually provide anything but the cottages (one FREE WEEK) and the resort where you can rent a RV / tent or etc. space.”

    ---We do not rent RV spaces to our members. They have FREE use at all our resorts.---



    “But you are now (generally unbeknown to yourself) entered into a combo membership by signing some more membership forms along with another membership with Resorts of Distinction (ROD) and Adventure Outdoor Resorts (AOR).
    WHICH IS A YEARLY MEMBERSHIP WITH MORE DUES CURRENTLY AT $155. PER YEAR
    TO REMAIN A MEMBER AFTER THE DATE OF THIS APPLICATION.
    YOU WILL BE BILLED FOR THESE ADDITIONAL SERVICES AT $155. PER YEAR TO REMAIN A MEMBER OF ROD AND AOR IN-ORDER TO UTILIZE THEIR SERVICES.
    IF YOU SIGN THIS COMBO MEMBERSHIP ENROLLMENT APPLICATION YOU ARE QUOTE: “INDICATES THAT HE/SHE HAS RECEIVED A COPY OF AND HAS READ AND UNDERSTANDS AND AGREES TO ABIDE BY THE TERMS AND CONDITIONS OF ROD AND AOR MEMBERSHIP AGREEMENT WHICH AGREEMENTS ARE INCORPORATED HEREIN BY REFERENCE......
    MEMBERS WHO ALLOW THE RENEWAL TO ROD OR AOR TO LAPSE, WILL BE CHARGED A REINSTATEMENT FEE OF $150 FOR EACH SERVICE ($300 TOTAL) FOR ROD/AOR
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  • Ocean Canyon Properties Phone Number Complaint 132450 for $8,995.00
  • OCP
  • OCP SBID #6b6854db62
  • Posted 07/12/2014
  • “If there are no adult children then the member may decide to will or transfer their membership to (3) three other people of their choosing. EACH OF THESE PEOPLE MUST BE ‘APPROVED’ BY OCP. these transfers may occur under any one of the following conditions:
    A. original member(s) death
    B. member’s twenty (20) year anniversary from date of purchase.
    C. once either one of the member(s) reach eighty (80) years of age.”

    ---A member can transfer their individual membership anytime subject to the following conditions---



    “Members must be current on all dues and in good standing with OCP
    There is a 5% transfer fee (.05 x $8,995. (the original fee) = $449.75)
    Each subsequent member will be responsible for their own annual membership dues ($395),
    payable at the current dues rate at the time of transfer.
    NOT NECESSARILY THE ORIGINAL ANNUAL DUES OF $395,
    BUT MORE LIKELY MUCH MORE!”

    ---Dues are subject to increases based on the membership type, although under the legacy program dues are frozen at age 65. I guess he neglected to mention that, because he couldn’t figure a way to make this look bad.---



    “Each New Member (NM) either an adult child (any or all) of original member or designated other people (up to 3) picked by original member MAY CHOSE TO SELL THEIR MEMBERSHIP AND KEEP THE MONEY OR THEY MAY CONTINUE TO PAY THE ANNUAL DUES AND “ENJOY” THE OCP SYSTEM.
    As with all other Addendum’s quote: "this must be finally accepted by the OCP Resort Management " for which there is no evidence in any of the paperwork that the New Member (or the Original Member) has any evidence of or was ever provided to the members . . .
    that OCP Resort Management has accepted anything. “

    ---Because there was nothing to accept---



    “and on and on ........ basically OCP has you and can change anything they want to at anytime . . . FOR THEIR BENEFIT OR THE BENEFIT OF THE MEMBERS.
    SO YOU MAY SAY: "WHY NOT JUST SELL IT?"
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  • Ocean Canyon Properties Phone Number Complaint 132450 for $8,995.00
  • OCP
  • OCP SBID #6b6854db62
  • Posted 07/12/2014
  • (2) DIFFERENT SERVICES AND YOU WILL THEN BE BILLED AT THE PREVAILING ANNUAL RATE.
    UPON ACCEPTANCE OF THIS APPLICATION BY ROD AND AOR, THIS APPLICATION SHALL CONSTITUTE AN AGREEMENT BETWEEN MEMBER AND ROD AND AOR.
    NOTE: AT THE BOTTOM OF THE COMBO MEMBERSHIP ENROLLMENT APPLICATION IT STATES THAT INCLUDE $79.00 ENROLLMENT FEE WITH APPLICATION.

    ---Ocean Canyon provides each of these reciprocal programs free for one year in order to allow our members to try them out. They are totally optional programs. There is no obligation to our members to renew them. These reciprocal programs allow our members to stay at approximately 225 membership resorts around the country for free or as little as $10. Some of our members never make use of these reciprocal clubs and therefore do not review. Why would anybody get into a position to lapse if they wanted to renew? This is a member benefit to use free for a year, and if you didn’t get value from it you wouldn’t renew.---



    “ALSO PLEASE REALIZE THAT YOU WOULD BE SUFFERING FROM SEVERE EYE STRAIN AT THIS POINT IF YOU HAD READ ALL OF THESE FINE PRINT TERMS THAT YOU JUST AGREED TO.”

    ---The only strain that this person is having is trying to make us look bad to future members. However, at this point, it should be clear this person has a huge axe to grind with our company.---

    “OCP Golden Legacy Transfer ... leaving your OCP membership to your family.
    OCP Properties Golden Legacy ADDENDUM
    THIS LEGACY TRANSFER OPTION IS A FAMILY BASED ALTERNATIVE TO TRADITIONAL TRANSFERS
    which if you were reading the fine print is explained in the OCP Membership Contract.
    BASICALLY ALL THIS MEANS IS YOU CAN TRANSFER THIS MEMBERSHIP TO ALL (EACH ONE) OF YOUR ADULT CHILDREN . . . THE MEMBERSHIP IS DIVISIBLE . . . and gives each immediate family member the option of owning their own individual membership. There effectively giving an $8,995 membership.”

    ---So when was being able to give an $8,995 membership for free to each immediate family member a scam?
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  • Ocean Canyon Properties Phone Number Complaint 132450 for $8,995.00
  • OCP
  • OCP SBID #6b6854db62
  • Posted 07/12/2014
  • (P) 7. States that “on major holiday weekends, OCP’s minimum stay requirement is three consecutive nights. All other weekends throughout the year require a minimum of two consecutive night stay.
    (P) 8. States ‘a limited amount of Pet Friendly Units are available for member use at each resort. A pet deposit and cleaning fee is required.
    (P) 9. "Members need only bring their own linens while using rental units.”
    Which means the units are not fully furnished!”

    ---The units are completely furnished, when sheets are considered furniture?---



    “How could a member anticipate the correct size of the beds available at any or all of the COTTAGES in the ‘extensive range of other fully-furnished rental units within Ocean Canyon’s family of resorts'.”

    ---It is simple, you just ask! All of our cottage units are standard from resort to resort, with one double bed and two bunk beds. We have linen packages we provide when people forget to bring theirs. Most people prefer to sleep on their own sheets anyway. Also, by not providing linens it does the environment a service since we do not have to wash sheets every time a guest leaves, no matter how often the sheets were used. This saves energy and water.---



    “(P) 12. “Member(s) receive one (1) “FREE WEEK” per contract year for use in an OCP cottage or other rental units (bunkhouses and reunion cabins excluded) for the lifetime of the ORIGINAL MEMBER.
    If member cannot use their FREE WEEK it may be used by an immediate family member. Other than this instance, cottages are only available for use by primary member(s). An unused FREE WEEK may not be carried forward.”

    ---This is standard practice if you bought a timeshare, which this isn’t. Not only would you lose the week, but you would have to pay the maintenance charge for that week, which can be upward of $500-$700. If everybody brought the unused weeks forward, nobody would have any availability---
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  • Ocean Canyon Properties Phone Number Complaint 132450 for $8,995.00
  • OCP
  • OCP SBID #6b6854db62
  • Posted 07/12/2014
  • At appears from this post that this is not an Ocean Canyon Member. We believe this beause have no record of this person registering a complaint with our office. If they had done so we would have addressed their concerns. The depth of the detail that this person goes into the contract indicates that this is probably a previously terminated disgruntled employee. We are making our rebuttals below.


    “What you do not realize is the $8,995 only entitles you to a 1 week free stay in one of their cottages each year (with 30 day prior notice/reservation).”

    ---Yes you get one week free stay, but you also get unlimited free camping at all of the other 7 resorts. The reason why people get an Ocean Canyon Membership isn’t just for the cottages, it is for the cabins, recreation facilities, club houses, organized activities and of course unlimited free camping! At eight different resorts, not just one. Also if you want to stay in these cottages more than one week you can an rent these beautiful units for $60/night any time during the year, which is cheaper than most budget hotels.---



    They say and I quote from the OCP Gold Membership benefits form of 13 items (in fine print) that:
    as stated in Paragraph (P) 1. "the OCP membership includes usage of cottages along with an extensive range of other fully-furnished rental units within Ocean Canyon’s family of resorts."
    The key words are “usage of cottages” (this is limited to one week per year)

    ---The free usage is limited to one week a year, but you can rent them for $60 a night. Where else could you get beautiful central air conditioned lodgings with a water view for $60/night?---



    “and other fully-furnished “Rental Units” which OCP claims to offer will sleep anywhere from
    ( 2 to 25) persons per unit.
    (P) 5. Member may RENT cottages and other rental units for up to 14 days and then they must vacate for seven (7) days before returning.
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  • Ocean Canyon Properties Complaint 116767 for $8,000.00
  • caught
  • caught SBID #55a32dcd11
  • Posted 05/21/2014
  • Hi!
    We were "scammed" in a similar timeshare-type situation a few years ago. Thankfully, we acted within three days with certified, signature required, letters (yes, plural--I sent two to make sure that they got the message) to have our contract/purchase successfully cancelled.

    Take time RIGHT NOW to read the fine print on your paperwork and see if you are able to get out of this--if you are allowed 3 business days, then there is still time--even if you have to overnight a letter.

    I wish the best for you as we have been there, too.

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  • Ocean Canyon Properties-Tres Rios RV Resort, Glen Rose, Tx Complaint 99419 for $0.00
  • Ocean_Canyon_Properties_response
  • Ocean_Canyon_Properties_response SBID #3198183582
  • Posted 04/08/2014
  • Ocean Canyon Properties does not employ “bait and switch” tactics. We frequently attend shows and events where we invite guest to visit our resorts. This customer responded to two different offers and was given our most recent promotional offer which was presented to him in a recorded phone call by our agent and outlined in his confirmation letter. He and his family received everything that was promised to him under our current promotional program. As for the length of his presentation, our meetings are interactive and personalized which results in a variable time for all.
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