Company Details
New Vitality
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New Vitality Summary
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3/28/13 at 1:39 PM PST an email was sent to New Vitality at [email protected], [email protected], [email protected] to follow up on the last email sent 3/25/13. There has been no contact back and no effort taken to address the complaints.
Information about New Vitality was first submitted to Scambook on Sep 06, 2013. Since then the page has accumulated 21 consumer complaints. On average users reported $73.83 of damages. Scambook's investigation team reached out to this company a total of 14 times, Scambook Investigators last contacted them on Mar 28, 2013.
Company Information
- Address:
- 260 Smith Street
- Farmingdale NY 11735
- Website:http://www.newvitality.com/
- Phone:(888)997-2941, (800)943-6465, (631)-777-7767 X 1383
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on September 6th, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
21
- Unresolved Reported Damage $1,550.36
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In response to your complaint, New Vitality followed our standard policy and procedure with the customer as outlined below:
We market our line of natural health and cosmeceutical products over the TV, radio and via our website. As stated by you in your complaint an order via our website contacted us for the free sample of Lumatone®. The order was placed for a 1 month supply of the product and there was an agreement to receive future shipments of 1 bottle every month automatically to get free sample product.
The website clearly explains the terms of the Program and the customer is required to check an “Agree To Terms” check box to proceed with the order. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer and on the order confirmation email that is sent to the customer.
Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment and includes the hours of operation and the phone number for Customer Service to contact us if they are not satisfied with their order. You can also contact us via email or standard mail.
We value you as a customer and never want you to have any dissatisfaction. Please call our direct number at (631)-777-7767 X 1383 for a customer service Supervisor and we will be more than happy to help you.
Thank you.
Customer Service
Farmingdale New York
United States
www.lumatone.com
I saw the free trial on television too and quickly ordered because it seemed like it would help my dark eye circles, i have to say i was not expecting anything for free , since i shop online often and i knew that they would continue to send the product and charge my debit card.However lumatone did not work for me, i was not impressed. I didn't notice any diferrence and in fact i usually use a night cream that works better for me.I won't say it the worst cream i have ever used because it is moisturizing . I got the second pakage and had not even finished the "free trial " i dont seem to notice any help so i stopped using it and went back to my other night cream from jafra cosmetics. But the new vitality customer service Is horrible !!! I have been calling and calling to cancel and still no answer. This honestly has been by far my worst online shopping experience and i will go to my bank see if they can do anything to stop this company from charging me the monthly $40 something dollars . I sent the package and wrote a note hopefully they see it and wont send me another cream and bill the following month. Im extremely upset do to the fact that i have been dialing the customer service number
1-800-943-6465 almost everyday for the last 2-3 weeks and still no response just answering machines . I wouldn't mind paying the money if the product would work for me but it just didnt so i dont want to have to continue paying a 2nd eyecream if i won't use it. Im beginning to think this company is a fraud . All i can do i wait and see if a customer rep. Ever Answers my phone , ill post the updates ...
-JUlietA
Finally, we don’t contact customers if they remove their credit card information from our website and the customer can’t cancel their participation from the Preferred Customer Program via our website. This is accomplished by our Customer Service Department. We ensure cancellation instructions are left on each invoice as well as provided initially during the order. In no area of documentation does New Vitality state cancellation is processed through our website.
We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative’s side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is 1-800-943-6465. We promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.
Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.
We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.
Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.
Our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify
Finally, we don’t contact customers if they remove their credit card information from our website and the customer can’t cancel their participation from the Preferred Customer Program via our website. This is accomplished by our Customer Service Department. We ensure cancellation instructions are left on each invoice as well as provided initially during the order. In no area of documentation does New Vitality state cancellation is processed through our website.
We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative’s side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is 1-800-943-6465. We promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
22. Go to www.FBI.gov, then select iC3 and file a report with the bare facts of your transaction(s)
Either you have way too many people wanting to cancel your unhelpful product or you've severely understaffed your "Customer Service" dept. 2 weeks of constant calling only only 3 hits to VOICEMAIL with absolutely NO CALLS BACK is not only ridiculous, but sorely irresponsible, which leaves me to believe that it's really nothing more than a deliberate tactic. If you can't get through to cancel, your order is placed automatically.
Those looking to overcome this scam, file an official complaint with the Better Business Bureau in NY, the state this company is based. It worked for me and I'm done with this awful company. Link is below:
http://www.newyork.bbb.org/
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
In response to your complaint, New Vitality followed our standard policy and procedure with the customer as outlined below:
We market our line of natural health and cosmeceutical products over the TV, radio and via our website. As stated by you an order via our website contacted us on August 1, 2011 for the free sample of Lumatone®. The order was placed for a 1 month supply of the product and there was an agreement to receive future shipments of 1 bottle every month automatically to get free sample product.
The website clearly explains the terms of the Program and the customer is required to check an “Agree To Terms” check box to proceed with the order. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer and on the order confirmation email that is sent to the customer.
Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment and includes the hours of operation and the phone number for Customer Service to contact us if they are not satisfied with their order.
We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
www.lumatone.com
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
I am deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.
We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our "Super Saver Program". I would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with our department manager Marques, that phone number is 1-800-943-6465 and his extension is 1236. I promise that we will do everything possible to make you a happy customer.
Thank you.
Customer Service
Farmingdale New York
United States
Per your complaint, we were able to locate your account and process your return.
Also, we had one of our Customer Service Supervisor call and speak with your wife on June 12, 2013 confirming the return processing.
All our packages include invoices stating if the customer is on automatic shipment and includes the hours of operation and the phone number for Customer Service to contact us if they are not satisfied with their order. You can also contact us via email or standard mail.
We value you as a customer and never want you to have any dissatisfaction. Please call our direct number at (631)-777-7767 X 1212 for a customer service Supervisor and we will be more than happy to help you.
Thank you.
Customer Service
Farmingdale New York
United States