Company Details

Local Lighthouse

  • Local Lighthouse logo
  • Local Lighthouse Summary

    Local Lighthouse has initiated a resolution for compaint 125332 on .

    Information about Local Lighthouse was first submitted to Scambook on Nov 19, 2013. Since then the page has accumulated 15 consumer complaints. On average users reported $3061.80 of damages. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Oct 01, 2012.

  • Company Information

  • Address:
    • 13681 Newport Ave, Ste #153
    • Tustin CA 92780
  • Website:
  • Phone:888-370-8231
  • Additional Employees: No known Employees
  • Outdated Info? Add company information suggestion

Company Rating


Company Statistics

  • Complaints Unresolved
    15
  • Unresolved Reported Damage $45,927.00
 
 

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Recent Comments From Company Reports ▼

  • Local Lighthouse Complaint 117133 for $1,243.00
  • StefanieN
  • StefanieN SBID #f1011ab25d
  • Posted 12/29/2014
  • Please note also, our terms and conditions are posted on our website, our guarantee of 1st page placement on a major search engine within 90 days or free until we get you there is clearly in our terms and conditions. We cannot guarantee specific page placement or even specific search engines, just that our technique will achieve 1st page placement on a major search engine within 90 days of sign up. Visit: locallighthouse.com/terms to see our promises made and what we are willing to do should we not meet that guarantee. We cannot guarantee Google Maps listing placement, we create, optimize and back link, but do not guarantee. That is a very hard thing to not only guarantee, but to fulfill. Its difficult to tell Google to "Make my maps listing A-F on the 1st page". Google has very deep guidelines for creating, optimizing, even updating the maps listings. One wrong move you could go "under review" for several months. We do not advise that at all.

    If the consumer that made this comment is still a client, or gets this response, we encourage you to call us back. Let us show you results on all 3 search engines and increase your web presence. We can't assist those that don't tell us they need assistance and its hard to know when a consumer is unhappy unless they tell you. So please call us and reference this review so we can help you and make right however you feel wronged. Thank you for allowing us the opportunity to respond and we are eager to change your mind!
    **Stefanie**Quality Assurance, (714) 361-8425 Direct Line
    (We aren't hiding because we are not a bad company, we are a relatively new company that grew fast. Although we made some mistakes as many companies do, we are moving forward, mastering the science of Seo and were recognized as the '#2 Top Seo Company' for more than 6 months. We are getting better everyday and hope to show everyone that we want to make our clients happy, even if they are not clients any longer.
    Happy New Year!
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  • Local Lighthouse Complaint 149195 for $0.00
  • StefanieN
  • StefanieN SBID #f1011ab25d
  • Posted 12/29/2014
  • First off, I would like to respond to the allegations that led to this dispute:
    1 - Our form of marketing using voice calls, is not illegal, we are not under any scrutiny for this form of marketing, there are no laws against calling business that have opted into something similar to internet marketing and may need our assistance, and we follow the guidelines of the DNC, and associated bi-laws. If a client would like to be removed they are added to our internal DNC and removed withing 72hrs. Occasionally double data fields will arise and a business owner could be called more than once, rare but it happens occasionally. We scrub our lists against DNC and internal dnc lists. If we were to spend money calling people that are not interested in our services as often as this dispute says we would have most likely gone out of business. If a rep hangs up on a consumer we will find out. If a rep disconnected on a consumer they'll have repercussions.
    2- Our 1 setup fees change depending on packages we are offering. Reps estimate depending on the needs of consumers, type of site and amount of customization required. Our package base price for a Seo Site that includes revisions is $199 to start, ($99 over time). Is that unreasonable for a 6 page website, Seo & Sem with no hidden fees or charges to call or ask for help?
    3- Our sites are built in PHP format clients can easily access, this comes with an automatic login for the client to make changes as they see fit. Our sites are very professional looking and selling for average of $1500 less than actual value of site. Adjustments are made to clients sites after 1st draft free of charge. $59 per hour is a fee designated for additional changes that are beyond normal scope of work and considered "custom", client have to agree in writing before the fee is even established.
    Please let us know if we can answer questions and invite anyone to view our website to judge for yourself. Happy New Years!
    Stefanie 7/7/08 - Now Employe
  • Was this helpful?
  • Local Lighthouse Complaint 173043 for $7,000.00
  • StefanieN
  • StefanieN SBID #f1011ab25d
  • Posted 12/29/2014
  • Local Lighthouse likes to respond to and attempts to resolve issues with clientele whenever possible. Your comment is not from being a former client but rather an ex-employee that has sought out to slander Local Lighthouse reviews by adding this complaint on Scambook. Its unfortunate this information was allowed to be posted, we appreciate Scambook.com removing Local Lighthouse Owners and Management contact and personal information that was posted by this person. We would still like to respond to this review on Scambook against Local Lighthouse. Our designs for sites are not "ripped off", nor have they ever been. We have a team of Graphic Artists, Programmers, IT and Designers that work closely to create our design styles and customize them for any clients needs. You can see for yourself by clicking this link or going to our website and putting /design after .com. Please feel free to let us know if any of these designs are licensed by another company and if we are using them illegally. This accusation is extremely unfounded and we would appreciate Scambook's help in repairing our reputation by removing unwarranted, untrue, and hurtful posts by ex employees or in general. My impression of this review site was to inform others of "Scams" going on across america, but this remark shows me that anyone can post anything about other companies and its simply impossible to filter everything. We hope this will open your eyes and also update your filters to not post reviews that have no proof and are attacks to harm companies that may not have done . Things like this can easily be done by competitors, so lets hope this was let through on a whim and no other business that are not scams but honest folks trying to be successful in whatever field do not get affected by rants like this. Again, thank you for your attention to this matter. If the person that made this comment would like to talk civilly and clear up any hard feelings, you have our contact info, please call u
  • Was this helpful?
  • Local Lighthouse Complaint 117133 for $1,243.00
  • kylie
  • kylie SBID #f1011ab25d
  • Posted 12/28/2014
  • Local Lighthouse never claimed to be a Google partner. They work with you to get you placed on major search engines which could even be Bing or Yahoo, it's not necessarily only Google. When you work with Local Lighthouse they say that they will help you to increase search engine visibility. They have never claim to be affiliated with Google, rather they submit the sites "data", to Google Webmaster Tool, (https://www.google.com/webmasters/tools/home?hl=en) and other site maps to help rank the sites in which they create.
  • Was this helpful?
  • Local Lighthouse Complaint 169240 for $0.00
  • kylie
  • kylie SBID #f1011ab25d
  • Posted 12/28/2014
  • Local Lighthouse has never claimed to be associated with or in partnership with Google, Inc. The services rendered to its clients provide data to Google's search engine and has claimed to do nothing more than that. The same data that is provided to Google, is the same information that any website that is on the web provides to Google, Yahoo, or Bing.
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  • Local Lighthouse Complaint 37570 for $5,000.00
  • S
  • S SBID #b5fc917ad1
  • Posted 11/22/2013
  • Greetings: Since Scambook can not remove a complaint from their site we were told by email to add a comment as a follow-up to our complaint as stated above. This complaint was seen by the company in question. We were contacted by Local Lighthouse on November 21st 2011 and the issue has been resolved between both parties. There were some items that had to be cleared up between both of us. There was a misunderstanding about one of the items in question as well. We are continuing our business relationship with Local Lighthouse in a positive way. They have worked very hard in creating our site and they are doing a great job with their SEO services for our company. We hope your viewers will give this company a chance in providing their services for them as well. Sincerely, Sue.
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