Company Details
Local Lighthouse
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Local Lighthouse Summary
Local Lighthouse has initiated a resolution for compaint 125332 on .
Information about Local Lighthouse was first submitted to Scambook on Nov 19, 2013. Since then the page has accumulated 15 consumer complaints. On average users reported $3061.80 of damages. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Oct 01, 2012.
Company Information
- Address:
- 13681 Newport Ave, Ste #153
- Tustin CA 92780
- Website:http://www.locallighthouse.com/
- Phone:888-370-8231
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on November 19th, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
15
- Unresolved Reported Damage $45,927.00
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If the consumer that made this comment is still a client, or gets this response, we encourage you to call us back. Let us show you results on all 3 search engines and increase your web presence. We can't assist those that don't tell us they need assistance and its hard to know when a consumer is unhappy unless they tell you. So please call us and reference this review so we can help you and make right however you feel wronged. Thank you for allowing us the opportunity to respond and we are eager to change your mind!
**Stefanie**Quality Assurance, (714) 361-8425 Direct Line
(We aren't hiding because we are not a bad company, we are a relatively new company that grew fast. Although we made some mistakes as many companies do, we are moving forward, mastering the science of Seo and were recognized as the '#2 Top Seo Company' for more than 6 months. We are getting better everyday and hope to show everyone that we want to make our clients happy, even if they are not clients any longer.
Happy New Year!
1 - Our form of marketing using voice calls, is not illegal, we are not under any scrutiny for this form of marketing, there are no laws against calling business that have opted into something similar to internet marketing and may need our assistance, and we follow the guidelines of the DNC, and associated bi-laws. If a client would like to be removed they are added to our internal DNC and removed withing 72hrs. Occasionally double data fields will arise and a business owner could be called more than once, rare but it happens occasionally. We scrub our lists against DNC and internal dnc lists. If we were to spend money calling people that are not interested in our services as often as this dispute says we would have most likely gone out of business. If a rep hangs up on a consumer we will find out. If a rep disconnected on a consumer they'll have repercussions.
2- Our 1 setup fees change depending on packages we are offering. Reps estimate depending on the needs of consumers, type of site and amount of customization required. Our package base price for a Seo Site that includes revisions is $199 to start, ($99 over time). Is that unreasonable for a 6 page website, Seo & Sem with no hidden fees or charges to call or ask for help?
3- Our sites are built in PHP format clients can easily access, this comes with an automatic login for the client to make changes as they see fit. Our sites are very professional looking and selling for average of $1500 less than actual value of site. Adjustments are made to clients sites after 1st draft free of charge. $59 per hour is a fee designated for additional changes that are beyond normal scope of work and considered "custom", client have to agree in writing before the fee is even established.
Please let us know if we can answer questions and invite anyone to view our website to judge for yourself. Happy New Years!
Stefanie 7/7/08 - Now Employe
BBB Rating speaks for itself big fat F!