Company Details

Best Buy

  • Best Buy logo
  • Best Buy Summary

    .
    UPDATE: 9/11/2013, 10:13 AM PST, Best Buy does not want to resolve consumer complaints on Scambook. I have spoken to a few different executives at Best Buy. They are well informed of their public consumer complaints but do not wish to utilize Scambook as a platform at this time. They have all of my direct contact information if they chagne their minds in the future. "On 8/28/2013 at 11:28 AM PST I spoke to Gaebriel H. , a Senior Executive Resolution Specialist at Best Buy's corporate offices. Gaebriel informed me that Best Buy is not interested in utilizing Scambook at this time. Best Buy has all of my direct contact information and can use it if they ever change their mind in the future."

    Information about Best Buy was first submitted to Scambook on Sep 07, 2013. Since then the page has accumulated 187 consumer complaints. On average users reported $1267.77 of damages. Scambook's investigation team reached out to this company a total of 15 times, Scambook Investigators last contacted them on Sep 11, 2013.

  • Company Information

  • Address:
    • 7601 Penn Avenue South
    • Richfield MN 55423
  • Website:
  • Phone:(612) 291-1000, (888) 237-8289
  • Additional Employees:
    • Hubert Joly CEO
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Company Rating


Company Statistics

  • Complaints Unresolved
    187
  • Unresolved Reported Damage $237,876.89
 
 

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Recent Comments From Company Reports ▼

  • Best Buy Complaint 140711 for $500.00
  • Alvin
  • Alvin SBID #c3ab651bc5
  • Posted 07/30/2014
  • No, You won't do anything. You will (Inappropriate Content Removed) and moan and complain but in the end you won't do anything simply because Best Buy didn't do anything wrong. They spend more time teaching the employees at Best Buy how to spot someone scamming them than they do on the merchandise they sell. You can't press charges against a store either. It just makes you sound stupid when you say something like that.
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  • Best Buy Phone Number Complaint 122894 for $1.00
  • Joey
  • Joey SBID #9c87ecaa0c
  • Posted 06/07/2014
  • if i wanted to i can register a domain name called
    www.bestbuy.ca.joeyistheceo.com off that im a website host.

    what you WANT to look for is the end of the link. when does the link end usually at the .com

    if bestbuy REALLY was hosting a contest it would be
    www.bestbuy.com/winacontest.

    see how the link ends with.com followed by the slash winacontest.
    because the link itself is www.bestbuy.ca.winacontest.COM the domain name is where its fooling everyone.
    not me though i saw it right away.
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  • Best Buy Phone Number Complaint 122894 for $1.00
  • Joey
  • Joey SBID #9c87ecaa0c
  • Posted 06/07/2014
  • Alvin, i think you misunderstood me.
    its the trick of using the domain name.
    if i wanted to i can register a domain name called www.bestbuy.yourmom.com

    the domain name is where the scammers are screwing with everyone. everyone thinks its a legit link from bestbuy. but its the trick of the domain name.

    they used their domain name as bestbuy.ca.winacontest
    the .com .ca .gov, is what ends the link.
    thats where the scamming is happening.
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  • Best Buy Phone Number Complaint 120291 for $25.00
  • RW
  • RW SBID #ede1ceeba8
  • Posted 05/31/2014
  • That is not BestBuy nor TracFone that you are receiving the texts from. This is a scam call "smishing". I too have received several of these texts messages. DO NOT use your cell phone to reply via your cell phone browser. The sender will be able to retrieve your number for unscrupulous uses and you may even get a virus.

    The best thing to do if you continue to receive texts in large numbers is to have your phone number changed. Your phone carrier has no control over who calls/texts you.

    Another thing....DO NOT enter any contests using your cell phone, i.e., where you text a coded message to a 5 or 6 digit number.

    This is how, I believe, my phone number got into the wrong hands, I texted a number to enter a contest to win free gas for a year from Enmark.
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  • Best Buy Phone Number Complaint 89104 for $1,000.00
  • Jessi
  • Jessi SBID #f6b186d5e9
  • Posted 03/30/2014
  • You understand that the message was sent out by phishers that have no connection to Best Buy or Walmart [I received a Walmart gift card text to my phone], right? It has nothing to do with the company at all, they're individual people just looking for gullible people like you to give them your private information so they can scam you.
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  • Best Buy Phone Number Complaint 19220 for $457.31
  • luppy84
  • luppy84 SBID #cedc4e44a7
  • Posted 11/28/2013
  • First, for future reference, Microsoft Word or Office NEVER comes standard on any computer that you purchase at any retailer. It may have to be purchased extra, or it may be included in the cost of the computer, but it is never on there for free. I realize that at the time you didn't know this, and I agree that the Geek Squad should have told you before promising to transfer your documents. Also, are you SURE that your documents are nowhere on the computer? Even though you can't view them since you don't have Word, the Geek Squad should have still uploaded the documents to your documents folder. If they did not upload them at time, they should still be able to do so as long as they didn't wipe your old computer (and they shouldn't have done so without your permission). Your documents should still be on your old computer. Certainly, you didn't let them keep your old computer, did you?

    That being said, you can go to this website to either download the Microsoft Office Suite or Microsoft Word by itself.
    http://www20.buyoffice.microsoft.com/usa/basket.aspx?cache=-635657655&WT.mc_id=ODC_ENUS_OATBuyHome_MonBuy&culture=en-us
    However, if you look on your new computer, their should be a Microsoft Office icon somewhere, or it should be listed under your programs tab and you can download it that way. Most new computers (at least ones from Best Buy) come with the icon already uploaded onto the computer so that you can purchase a digital copy.

    Alternatively, there is a free program that mimics Microsoft Office, called Open Office. Here is the link to download it:
    http://www.openoffice.org/
    You can convert any document made in open office to any Microsoft office format. You can also view and edit Microsoft Office documents in this program. Some of the features are arranged differently though, so if you are more comfortable with using Microsoft Office and don't think that you could learn a new program, I would just buy Microsoft Office.

    Once you have either of these document programs downloaded, I would take both your old and new computer back to best buy and make sure that they transfer your documents.
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