Company Details
Raspberry Ketone Fresh
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Raspberry Ketone Fresh Summary
Complaint 287425 has been successfuly resolved by Raspberry Ketone Fresh on .
Information about Raspberry Ketone Fresh was first submitted to Scambook on Oct 08, 2013. Since then the page has accumulated 36 consumer complaints. On average users reported $181.26 of damages.
Company Information
- Phone:Phone Number Not Yet on File
- Email:Email Not Yet on File
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on October 8th, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
36
- Unresolved Reported Damage $6,525.25
- Resolutions to Date 25
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I had to email the bank all the details.. Didn't have to send the product back either as it was advertised as a free trial, although I haven't taken any, nor am I going to.. I just think if they're scam artists then there could be anything in those pills.
So anyone who falls for this scam I recommend contacting your bank ASAP, it seems their the only ones who scare them into giving the money back.
I fell for this scam also but I have just seen I have had the full £153.95 returned to my account today so I've written below what I did to help anyone still trying to deal with this problem. I hope it helps.
- Purchased the Raspberry Ketone fresh, expecting to pay £4.95 as stated on the website.
- Saw £153.95 had been taken from my account, but no confirmation of order email from the company.
- The product did actually arrive, so I had something. I did not send the product back as I was unsure as to whether that would be the only proof I had.
- Tried every possible way to contact the company via email addresses, telephone numbers on the internet and on various websites I thought might be linked with the company, I spent quite a lot of time talking to an American company who had no idea who I was despite confirming it was their product and website I had ordered from.
- Saw they had taken another £1.99 out of my account, so began to worry as they may be able to take more.
- Contacted my bank immediately and set up Visa Disputes for both the amounts. The £1.99 was refunded pretty much immediately (I guess because it's not worth investigating such a small amount).
- I was asked for proof of what had happened and my attempts to contact the company. I sent copies of emails and sent the phone numbers I had tried to ring, as well as addresses I had found. I also sent a print screen image of the final page that has the "rebate" amount on it.
- The bank then contacted the company's bank to see what was happening.
- I have then seen today I have been completely refunded.
I hope this is helpful. Any questions let me know!
Gabrielle
Had to send products back by post (recorded delivery needed proof of postage) waited 15 days as advised by my banks disputes department. Then sent them a letter along with the proof of postage (also sent this recorded delivery) an got the money back in my account within a week.
It took 2 months in total to get money back with this stupid company, but got every penny back.
Hope this helps everyone, thanks.
Thank you for this! This is very helpful.
I had a phone call form my bank yesterday and the woman told me that they couldn't help me as I stated the product was correct therefore they see that as me being happy with my purchase!! well... I went MAD!! I don't know where in the 19 pages of emails, phone call records and proof of postage that they saw me being happy!
Any way long story short I got given the direct number for the disputes team and I got put through to a gentleman who was great! He went through all my evidence piece by piece. The outcome was that he told me they would know take up this dispute for me and that they would credited back the money onto my credit card. However the company now have 45 days to dispute this back. If they come up with an argument towards me I will then have to provide more proof BUT if they do not do anything I will get to keep the money and they case will be closed! fingers crossed!
I think I might call my bank back and add this information that you have provided on to my dispute
Thanks
Having failed to contact the company to cancel my account and request the RMA returns code you require to return the tablets, and having being told by my bank my account is being monitored for future transactions and there is nothing they can do about the £153.95 and £1.99 taken from my account I yesterday contacted citizens advice bureau who have told me that because the advert is misleading and also because you click through links to make the payments that the t&c's are not availabke to view this is in breach of your consumer rights. Call your bank explain the ad was mis leading and you purchased through clicking on several links and there were no t&c's available advuse given this citizens advice have adviced you are eligable for the charge back scheme, my bank have advised I print the t&c's on raspberryketonefresh.com site stating they will make a refund for unused and unopened purchases, return the goods to the returns address but you must get a proof of posting from post office. Bank have informed me if the comoany do not contact me/refund me within 14days of posting they will apply the chargeback scheme and in a further 21 days I will get my full refund providing I supply the evidence of the t&c's and the proof of posting....persistance is key it's taken a lot of phone calls and emails but I can finally see light at the end of the tunnel. Also the company have emailed me back a week later from [email protected] ignoring my dequest for RMA no congratulating me on my purchase and claiming they will rebate in 30days when I complete and return their form I'm not chancing it. Speak to citizens advicd anx your bank and return if advused as I have they cant refund something you still have, I'll ket you know how I progress...
Im getting really worried now as this payment was on my credit card and I need to pay it off!!
has anyone else had any luck?
Coincidently as soon as I got off the phone I emailed them again and they actually replied for the first time ever!!
They sent me and RMA and an address to post the goods back to. THEY told me to email them the tracking number and once they receive the package back they will refund it and I should have it within a week. 2 weeks after them signing for the package, still no refund and again they won't reply to any emails.
I have since called the bank, cancelled my card to stop any further transactions, contacted the company via 0800 404 6960 (UK free phone number).
After a day and half, I finally got through to someone in Customer Services, who sent me the return details via email: [email protected]
I have returned the items via recorded delivery today and emailed the tracking number with a clear statement that if I am not refunded within the next 7 working days, I will report them to the banks Fraud team, advertising standards agency and trading standards.
I hope this works and I get my money back!!!
Hope the information above is helpful to anyone who needs it.
I have managed to get hold of "Cytotrim" on the following email address: [email protected].
I have found out to following to my cost:
1. The 14 day trial is not FREE.
2. If you do not get a return to manufacture authorisation
within 14 days, a charge is made for the product supplied
as a trial.
3. The company then charges you on a monthly bases at £69.97
per tub.
4. The company does not accept any responsibility, if you
try to point out that they have not answered questions
that are asked, it is pointed out that it is the
customers fault.
I have made contact, have not received a satisfactory answer. But I have managed to cancel the contract.