Company Details

Equinox Day&Night Serum

  • Equinox Day&Night Serum logo

  • Equinox Day&Night Serum Summary

    Equinox Day&Night Serum received their 50th complaint on .

    Information about Equinox Day&Night Serum was first submitted to Scambook on Jun 02, 2013. Since then the page has accumulated 97 consumer complaints. On average users reported $191.41 of damages.

  • Company Information

  • Phone:Phone Number Not Yet on File
  • Email Not Yet on File
  • Additional Employees: No known Employees
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Company Rating

Company Statistics

  • Complaints Unresolved
    97
  • Unresolved Reported Damage $18,566.62
 
 

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Recent Comments From Company Reports ▼

  • Equinox Day&Night Serum Complaint 294874 for $200.00
  • Donna
  • Donna SBID #864b24c831
  • Posted 01/23/2014
  • I just dealt with Equinox Serum - had the same problem as you. I spoke to their customer service (if you call it that!) at 1-877-524-0259 to cancel my subscription (which I was tricked into, as I'm sure you were too!). They absolutely refused to refund my money, saying there was no way they could do that. While looking at the Cancellation email they sent, I noticed the salutation "Equinox US," and then a different phone number - 1-877-862-9839, and also a product return address. Before calling, I looked at their website and reviewed their refund policy, which states that if you are not happy with the results of the product you may return any unopened containers. I did call, and though it's not the best situation, they offered that I could keep the product and they would refund me $65. Otherwise, I could return it, and pay a $20 restocking fee on top of whatever it costs me to mail it back. At that point, I was happy to get anything back, so I agreed. Just tell them that you are unhappy with the product - after all dealing with them causes stress, which in return causes wrinkles, which is counterproductive to your efforts. Good luck!
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  • Equinox Day&Night Serum Complaint 287172 for $192.00
  • Gav
  • Gav SBID #3ebc0bcd49
  • Posted 11/18/2013
  • Contact your bank IMEDIATELY and cancel your credit/debit card before these scammers help themselves to more of your money. This is the only way to stop these scammers from doing more unauthorised transactions.
    Check your account statement for the merchant name that they have used to charge the fraudulent amounts, they will appear as website address's such as buyhlper.com, hightrendauctions.com, hlpsupp.com etc etc or some other random name, there are many they use to try and scam people.
    Then file a notification of disputed transaction with your bank so their fraud division can investigate the charges. Tell them you have never had any contact with the merchants on your account and insist they claim fraud on your behalf. Credit Card International Rules do allow for the reversal of fraudulent transactions.
    Don't trust them to sort anything over the phone or email, they are just trying to keep you waiting in hope for a refund or resolution so they can access your account again and steal more money.
    • Was this helpful?

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