Company Details
RTVL
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RTVL Summary
RTVL received their 25th complaint on .
Information about RTVL was first submitted to Scambook on Nov 30, -1. Since then the page has accumulated 41 consumer complaints. On average users reported $141.53 of damages. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Sep 03, 2013.
Company Information
- Address:
- 2551 E Ave S
- suite G100
- Palmdale CA 93550
- Website:http://www.rvtlskin.com
- Phone:(877) 880-7726, (877) 316-1865
- Email:
- Additional Employees: No known Employees
- Outdated Info? Add company information suggestion
- This Company Page started on November 30th, -0001.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
41
- Unresolved Reported Damage $5,802.53
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Recent Comments From Company Reports ▼
- RTVL Complaint 274573 for $235.75
- Alison SBID #fc2202e0f9
- Posted 11/13/2013
- Hi, You should try to get a refund from the Company first by phoning or emailing Customer Services. You should tell them you want to cancel and get a cancellation number if you have any products to return. If you return the products, you need to write the cancellation number on the outside of the parcel and return it with a tracking number. The company will not refund any money if there's no tracking number. They will also try to skim another £20 off the refund for restocking reasons. Object to it. If you have no success with the company, you can ring up your credit card company, if you paid by cc. and say you have a legal right to complain via the Consumer Credit act section 75. You should ask for a form from them. They may give you a refund as you have lost more than £100. Tell them on the form only you did not agree to a subscription to order more items. Good luck!
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- RTVL Complaint 254825 for $155.40
- Alison SBID #fc2202e0f9
- Posted 11/13/2013
- Hi, as you have paid over £100 by credit card, you can phone your credit card company and tell them it is your legal right to get redress via the Consumer Credit Act section 75 and you need a form to claim. When you claim, tell them that you did not tick a box agreeing to the RTVL's terms and conditions which are on a separate page on the website, so they should not have subscribed you in their scheme. If RTVL asked you to return their unused products, return them with a tracking number and write their cancellation number on the outside of the parcel. They will want to skim another £20 off the refund, but object to that. Good luck!
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