Company Details
North American Master Lines
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North American Master Lines Summary
North American Master Lines received their 10th complaint on .
Information about North American Master Lines was first submitted to Scambook on Apr 23, 2013. Since then the page has accumulated 9 consumer complaints. On average users reported $9570.82 of damages. Scambook's investigation team reached out to this company a total of 2 times, Scambook Investigators last contacted them on Jul 02, 2013.
Company Information
- Address:
- 1835 E Hallandale Beach Blvd
- Suite 158
- Hallandale Beach FL 33009-4619
- Website:http://www.northamericanmasterlines.com
- Phone:(877) 513-2889, (954) 317-2448, (954) 628-3042
- Email:
- Additional Employees:
- Nicholas Garcia President
- Outdated Info? Add company information suggestion
- This Company Page started on April 23rd, 2013.
- Is This Your Business?
Company Rating
Company Statistics
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Complaints Unresolved
9
- Unresolved Reported Damage $86,137.40
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1. Estimate was given for 5000 lbs on 70 items to be moved. Actual inventory contained 112 items. Its a 50% increase. 5000 lbs divided by 70 items would be 71.5 lbs - that would be an average weight of the item on that particular shipment. When we have 112 items we multiply it by 71.5 lbs and it comes up to 8008 lbs. Actual weight on that shipment is 8180 lbs. When customer increased inventory - price increased as well.
2. We came to perform the pick up within agreed dates, and we strongly advise our customers not to book anything on those dates, because we can not guarantee time of our crew arrival. They gave her first weight ticket. In order to get second weight customer was supposed to go with the truck to the weight station. She never did. Delivery driver had it on delivery - she never requested it. We have all the weight tickets on file and if needed we can provide it.
3. Full packing service is according to the weight. If the weight of the shipment increases, obviously full packing service charge increases. $824 was a charge for full packing service for extra weight, NOT labor.
4. Our terms for payment are cash or postal money order. Customer was aware of it from the beginning.
5. Our terms of payment on delivery are: "payment in full of all charges is required before delivery and prior to unloading". Please see attached copy of the contract with customer signature on it.
6. $355 was charged not on delivery but on the pick up. It was $75 elevator charge and $280 for long carry. All charges were disclosed to the customer in initial estimate, bill of lading and even special "Post Contract Service Order Form". We waved $75 for elevator later on.
**If any party would need supporting documents for our statement, please do not hesitate to request them.