Company Details

MagicJack Phone Company

  • MagicJack Phone Company logo

  • MagicJack Phone Company Summary

    .
    4/18/13 after many MANY attempts to contact this company there has been no forward progress towards addressing the complaints. Scambook will continue to reach out and will update as the investigation continues and more information becomes available.

    Information about MagicJack Phone Company was first submitted to Scambook on Jan 25, 2013. Since then the page has accumulated 124 consumer complaints. On average users reported $8210.83 of damages. Scambook's investigation team reached out to this company a total of 20 times, Scambook Investigators last contacted them on Apr 18, 2013.

  • Company Information

  • Address:
    • PO Box 6846
    • West Palm Beach FL 33405
  • Website:
  • Phone:(888)-230-0060, (561)-594-2140, (561)-586-3380, (561) 594-2140, 561 594 9925
  • Additional Employees:
    • Peter Russo CFO
    • Dan Borislow CEO
    • Michael Shippey
    • Customer Service Manager
  • Outdated Info? Add company information suggestion

Company Rating

Company Statistics

  • Complaints Unresolved
    124
  • Unresolved Reported Damage $1,026,324.36
 
 

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Recent Comments From Company Reports ▼

  • Magic Jack Complaint 56933 for $91.00
  • sachsegirl
  • sachsegirl SBID #5e8d5a046f
  • Posted 01/12/2014
  • This is my 3rd year to use Magic Jack.....and.....except for a few problems and yes, it sounds like you have one of those problems that may take all day to iron out, but do not get discouraged, believe me the
    $19.95 I pay for a year of phone service is well worth a few hours of my time. I payed $60.00 to $80.00 PER MONTH to MaBell for 50 years, so MJ is a breath of fresh air to this retired lady....
    I have time on my hands, so if I can help anyone resolve their problem, contact me at [email protected]
    • Was this helpful?
  • Magic Jack Complaint 35308 for $32.44
  • Glorias
  • Glorias SBID #3b44a5523a
  • Posted 12/27/2013
  • NEVER NEVER EVER GIVE ANYONE YOUR CREDIT CREDIT CARD NUMBER ESPECIALLY YOUR DEBIT CARD NUMBER TO ANYONE OVER THE PHONE OR ONLINE UNLESS YOU HAVE RESEARCHED THE COMPANY THROUGH GOOGLE.COM....ALSO NOT A GOOD IDEA TO GIVE YOUR CREDIT CARD NUMBER TO FAMILY OR FRIENDS...PERIOD. THAT IS YOUR PERSONAL PROPERTY. CONTACT YOUR BANK OR GO TO THEM AND BLOCK THE AMOUNT . YOU USUALLY HAVE 48 HOURS HOLDING PERIOD AT THE BANK BEFORE IT CLEARS,(WELL THAT IS HOW MY BANK OPERATES) IF YOU ARE TOO LATE THEN JUST CANCEL YOUR CREDIT CARD (IT'S A LITTLE INCONVENIENT FOR US BUT WORTH IT) AND GET A NEW ONE. I HAD TO DO THAT AND GOT A NEW ONE THE SAME DAY. PLEASE PASS THIS ON TOO SO THAT WE CAN STOP THESE KINDS OF ABUSE THROUGH SCAMS.
    • Was this helpful?
  • Magic Jack Complaint 35732 for $148.62
  • Glorias
  • Glorias SBID #3b44a5523a
  • Posted 12/27/2013
  • NEVER NEVER EVER GIVE ANYONE YOUR CREDIT CREDIT CARD NUMBER ESPECIALLY YOUR DEBIT CARD NUMBER TO ANYONE OVER THE PHONE OR ONLINE UNLESS YOU HAVE RESEARCHED THE COMPANY THROUGH GOOGLE.COM....ALSO NOT A GOOD IDEA TO GIVE YOUR CREDIT CARD NUMBER TO FAMILY OR FRIENDS...PERIOD. THAT IS YOUR PERSONAL PROPERTY. CONTACT YOUR BANK OR GO TO THEM AND BLOCK THE AMOUNT . YOU USUALLY HAVE 48 HOURS HOLDING PERIOD AT THE BANK BEFORE IT CLEARS,(WELL THAT IS HOW MY BANK OPERATES) IF YOU ARE TOO LATE THEN JUST CANCEL YOUR CREDIT CARD (IT'S A LITTLE INCONVENIENT FOR US BUT WORTH IT) AND GET A NEW ONE. I HAD TO DO THAT AND GOT A NEW ONE THE SAME DAY. PLEASE PASS THIS ON TOO SO THAT WE CAN STOP THESE KINDS OF ABUSE THROUGH SCAMS.
    • Was this helpful?
  • Magic Jack Complaint 46288 for $126.60
  • Glorias
  • Glorias SBID #3b44a5523a
  • Posted 12/27/2013
  • NEVER NEVER EVER GIVE ANYONE YOUR CREDIT CREDIT CARD NUMBER ESPECIALLY YOUR DEBIT CARD NUMBER TO ANYONE OVER THE PHONE OR ONLINE UNLESS YOU HAVE RESEARCHED THE COMPANY THROUGH GOOGLE.COM....ALSO NOT A GOOD IDEA TO GIVE YOUR CREDIT CARD NUMBER TO FAMILY OR FRIENDS...PERIOD. THAT IS YOUR PERSONAL PROPERTY. CONTACT YOUR BANK OR GO TO THEM AND BLOCK THE AMOUNT . YOU USUALLY HAVE 48 HOURS HOLDING PERIOD AT THE BANK BEFORE IT CLEARS,(WELL THAT IS HOW MY BANK OPERATES) IF YOU ARE TOO LATE THEN JUST CANCEL YOUR CREDIT CARD (IT'S A LITTLE INCONVENIENT FOR US BUT WORTH IT) AND GET A NEW ONE. I HAD TO DO THAT AND GOT A NEW ONE THE SAME DAY. PLEASE PASS THIS ON TOO SO THAT WE CAN STOP THESE KINDS OF ABUSE THROUGH SCAMS.
    • Was this helpful?
  • Magic Jack Complaint 47726 for $404.64
  • Glorias
  • Glorias SBID #3b44a5523a
  • Posted 12/27/2013
  • NEVER NEVER EVER GIVE ANYONE YOUR CREDIT CREDIT CARD NUMBER ESPECIALLY YOUR DEBIT CARD NUMBER TO ANYONE OVER THE PHONE OR ONLINE UNLESS YOU HAVE RESEARCHED THE COMPANY THROUGH GOOGLE.COM....ALSO NOT A GOOD IDEA TO GIVE YOUR CREDIT CARD NUMBER TO FAMILY OR FRIENDS...PERIOD. THAT IS YOUR PERSONAL PROPERTY. CONTACT YOUR BANK OR GO TO THEM AND BLOCK THE AMOUNT . YOU USUALLY HAVE 48 HOURS HOLDING PERIOD AT THE BANK BEFORE IT CLEARS,(WELL THAT IS HOW MY BANK OPERATES) IF YOU ARE TOO LATE THEN JUST CANCEL YOUR CREDIT CARD (IT'S A LITTLE INCONVENIENT FOR US BUT WORTH IT) AND GET A NEW ONE. I HAD TO DO THAT AND GOT A NEW ONE THE SAME DAY. PLEASE PASS THIS ON TOO SO THAT WE CAN STOP THESE KINDS OF ABUSE THROUGH SCAMS.
    • Was this helpful?
  • Magic Jack Complaint 49492 for $1,000.00
  • Glorias
  • Glorias SBID #3b44a5523a
  • Posted 12/27/2013
  • NEVER NEVER EVER GIVE ANYONE YOUR CREDIT CREDIT CARD NUMBER ESPECIALLY YOUR DEBIT CARD NUMBER TO ANYONE OVER THE PHONE OR ONLINE UNLESS YOU HAVE RESEARCHED THE COMPANY THROUGH GOOGLE.COM....ALSO NOT A GOOD IDEA TO GIVE YOUR CREDIT CARD NUMBER TO FAMILY OR FRIENDS...PERIOD. THAT IS YOUR PERSONAL PROPERTY. CONTACT YOUR BANK OR GO TO THEM AND BLOCK THE AMOUNT . YOU USUALLY HAVE 48 HOURS HOLDING PERIOD AT THE BANK BEFORE IT CLEARS,(WELL THAT IS HOW MY BANK OPERATES) IF YOU ARE TOO LATE THEN JUST CANCEL YOUR CREDIT CARD (IT'S A LITTLE INCONVENIENT FOR US BUT WORTH IT) AND GET A NEW ONE. I HAD TO DO THAT AND GOT A NEW ONE THE SAME DAY. PLEASE PASS THIS ON TOO SO THAT WE CAN STOP THESE KINDS OF ABUSE THROUGH SCAMS.
    • Was this helpful?
  • Magic Jack Complaint 16480 for $69.95
  • billyzeke
  • billyzeke SBID #N/A
  • Posted 09/01/2013
  • Just wanted to say sure people got unautorize billing and other stuff buying from 3rd party websites or being lazy and not just going to local store that sells it like best buy radioshack etc...

    Hey i got burnt by false checks written to account and totalloss was $500 2 yeras ago ! Which of course got it all back after sternly replying to bank officials and the two companies of fraud checks that i have alerted the FBI and other fedearl agencies IF i do not have all inf's reversed and all money returned to me YOUR going down in a massive lawsuit for theft , invasion of privacy and fraud !
    • Was this helpful?
  • Magic Jack Complaint 16480 for $69.95
  • billyzeke
  • billyzeke SBID #N/A
  • Posted 09/01/2013
  • LOL i know magic dosent work for everyone BUT i have had it for 3 years NO probvlems except 1 st one went kableiwe after 6 months 2nd one lasted two years and so far vs MY landline carrier Verizon who charged me $65 a month and more i have saved $2280 thats a lot of gociereces and car insuarance payments ! Soory you got billed BUT i buy direct from Radio shack and get the yearly insurance in case it breaks ! Guess what if it breaks YOU get NEW one free cost $1 to keep same number and YOUR not billed for another 12 Months ! My 1st one broke after 6 months so i was seeing that $20 was DUE in DEC of 2009 NOT july ! BUT i didnt get the insurance this time os i had to get new one for $35 works fine all calls USA and canada free as LONG as i'm not making 1 hr long calls all day long ! Thats there usage policy IF YOU need to use lots more than average theres a small extra FEE For YOU to Pay ! Plus other calling features can be added if YOU like and still wallops any phone or cable phone s
    • Was this helpful?
  • Magic Jack Complaint 3337 for $75.00
  • Rick
  • Rick SBID #N/A
  • Posted 07/12/2013
  • It seems that the 60's generation that condemned their own parents for being capitalist are solely responsible for producing a society that is fixated on nothing but rip off your neighbors and get rich doing it without one ounce of conscience left. They were so condescending towards their own parents who footed the bill for sending these evil little b-------s to college. No morals, ethics, or conscience other than to get ahead at any cost. I believe that most of the parents would be ashamed of what their children have grown up to become in spite of the monetary gains they have acquired through fraud and deceit.
    • Was this helpful?
  • Magicjack.com/plus-v04/ Complaint 31726 for $300.00
  • vic999
  • vic999 SBID #35f114dde3
  • Posted 01/24/2013


  • folks, if MagicJack has already abused you, file a FCC complaint against MagicJack

    those who have not been abused yet, pls save this link. MagicJack will screw you inevitably and pretty soon.

    https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B

    Pls stop them from abusing even more unsuspected victims

    MagicJack products are made by VocalTec Ltd

    • Was this helpful?

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