In many cases, your attempt to resolve with the consumer may initially be met with some difficulty. The consumer may either not respond or reject an offer you have made. Scambook Assistance was created to help you resolve with the consumer. Our dedicated Scambook Assistance team will work with both you and the consumer to work towards a resolution so that the complaint can be closed and removed. If the consumer does not respond after multiple attempts to resolve even after you have escalated a complaint to Scambook Assistance, we will conclude that the consumer is no longer interested in resolving the complaint and remove it based on your good faith effort to resolve it.