Through our Business Resolve program you can:
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– Attempt to resolve a complaint by either offering a full or partial refund directly through our system, or resolving the complaint on other mutually agreeable terms.
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– Once a complaint is resolved, it will be removed from the Scambook website immediately.
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– All resolved complaints will be marked as “Resolved” and removed from Scambook immediately. Resolved complaints will no longer appear in search engine results and the “Total Reported Damages” amount will be reduced accordingly on your Company Profile.
– If you have a complaint that you are unable to resolve or the user does not respond to you, you have the option to request Scambook Assistance, one of our most popular features amongst Business Resolve members. Through Scambook Assistance, we will personally step in and attempt to contact the consumer on your behalf.
– As a registered Business Resolve member, you will additionally have the ability to edit and customize your profile to your preferences. Whether you want to display accurate information about your company or no information at all, that choice is yours to make.