With Scambook Assistance, our dedicated employees attempt to assist you in resolving the complaint you need help with. Once you request Scambook Assistance for a one-time activation fee of $14.99, we will notify the consumer by email and/or telephone. The consumer will have 21 days to respond to our multiple notifications. If we do not receive a response after 21 days, we will conclude that the consumer does not want to resolve and remove the complaint based on your effort to resolve the matter.
If the consumer does respond on time however, we will assist in working towards a mutual resolution for the complaint. This process could take a few weeks depending on the frequency and effectiveness of communication between you and the consumer.
Please note:
If a consumer responds to Scambook Assistance within the 21-day period that is given to them, the complaint will not be automatically removed on the 21st day. Also, seven days must pass after you have taken a resolution action for the complaint to become eligible for Scambook Assistance.