America's Help Center
Complaint 9471 Details

The company I am speaking of is Americas Help Center, phone # 714-360-0612 or 855-834-5414. They said I qualified for a loan modification. They billed my credit card for $795.00.This was the total amount I would have to pay. The fee was low, because I was not yet in foreclosure soon as the credit card was debuted they would send me an email with a complete package to send to my lender. I did send them all my financial information including our S.S.#'s.(not smart). I never received the email with the package to send to my lender,what I did receive was phone calls. I started receiving calls asking for more money to complete the process. The first call, was for the amount of $695.00 to be sent Western Union to someone named Anthony Laws, in Santa Ana, Ca. The reason for the extra charge was because they were going to modify my second also. When I asked why they could not just put it on my credit card, he said their system was down and if they didn't receive the money that day it would delay the process by more that a week.I did not send the money. Then I received a call from Christian Troy,asking me to send $5000.00.I told him if I had $5000.00 I would be paying my mortgage. He lower it to 1295.00 to be sent to someone named Michael N. Hampton in Irvine,Ca. Via Western union, because it would be processed faster that if I put it on a credit card. I did not send it. I received a call a few more calls from Christian, stating that he had a letter from the lender with the terms of my loan modification, the lender needed the $1295.00 for escrow fees, I needed to send it Western Union to a Jacqueline N. Nevel in Irvine, Ca. I asked him to forward me a copy of the letter from the lender. He said he would after he received the money. I told him I felt this was a scam and I wasn't sending the money, he hung up. A few days later, I received a call from Dave Mason, asking for the 1295.00 this time I was to deposit it directly into a bank account and he gave me the acct. #. I told him to email a copy of the letter with the terms of the modification from the lender. He said he could only send me the first page, he did email it. I did not send any money. I sent the letter to a friend who is an attorney, and he stated that there were numerous error and anyone could of put the lenders logo on the page.
I called the lender and asked why they were calling me if I had been giving a modification and on my modification my next payment due was 1/1/2012. They said they had no knowledge of this, and there was not authorization signed for release of information from me or my husband that would even all the lender to speak with Americans Help Center. The lender was correct, we never signed a release of information form. I filed a Fraud report with the FTC,BBB and even emailed the White House and this company is still in business. BEWARE IF THINGS SEEMS TO GOOD TO BE TRUE,IT IS PROBABLY A SCAM.
Oh, and as far as getting a hold of the original staff, Anthony Laws, or Maggie Ortiz they were no where to be found. I could never get a direct address out of anyone either, they would say the main office was in Texas,and there were other offices in Irvine, Ca and Santa Ana, Ca.