BritenSure
Complaint 93981 Details

  • Date Occurred: 03/06/2014
  • Reported Damages: $99.95
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

This is my e-mail to Britensure following my experience of their 'free trial'

To whom it may concern,

After reading an article in a consumer magazine I was keen to take advantage of a free trial of your tooth whitening product. I ordered this on 01/02/12 but did not receive the samples until early March (your despatch note cites the shipping date as 23/02/12). Aware of the need to cancel the subscription within 30 days, I telephoned your customer service number (08081890157) a few days after receiving the product, to advise that I had only just received it, and to request a sufficient amount of time to complete the month's trial. I also advised him at this point that I would NOT be continuing the trial beyond the initial month. Your representative assured me that this was no problem, said he had cancelled the subscription, and said I could return the product by 23rd April 2012. He gave me the return code 987521399 to send back with the packaging once I had used the product. When I came to use the product I found that BOTH tubes were faulty, and would not twist or click to release the product onto the applicator brush. I still have both tubes unused in their original condition. After two weeks of trying the customer service number, I finally got through this morning. Your representative advised that I return the product but I stated that I was very unhappy to do this as I had already paid £7.00 for postage of a faulty product. He was not at all helpful and eventually grudgingly agreed to 'apply to the finance department for a refund' of the postage. This was bad enough but upon reading my bank statement this evening I noticed that your company has debited my bank account with £99.95 on the sixth of March. You did NOT have my permission to take the payment. This is absolutely unacceptable and an unauthorised payment of that size will have a huge effect on my personal finances. The product itself is FAULTY. I must insist that you refund both the £99.95 and the original postage as I can return the product untouched and I had advised you within the 30 days that I would NOT be continuing with the trial.

I thank you for your urgent response to this matter, or I will be forced to take the issue further through the appropriate (legal) channels.

Yours faithfully

Ms N Debenham Bell

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Business Profile Summary

  • BritenSure logo

Company Statistics

  • Complaint Against BritenSure
  • Complaints Filed: 105
  • Reported Damages: $13,287.79
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