Time Warner Cable
Complaint 9267 Details

  • Date Occurred: 08/04/2013
  • Reported Damages: $200.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

We had At&t UVERSE for Internet, TV, and Phone. A door-to-door salesman came and offered TWCable for all 3 services to switch with a $200 giftcard. So I switched for the giftcard and lower prices. Turned out to be horrible cable higher price scam and gift card scam. I followed the terms and conditions to a "T". They have since changed their terms and conditions so I cannot copy and paste the original to you. But, they were as follows:
1. Mail or Email copy of last bill from UVERSE as proof of change within first 30 days of installation.
Our install date was 3/1/2011 and I emailed them on 3/11/2011.
I never received a confirmation so I emailed a 2nd time on 4/14/2011 so make sure that they received. They NEVER responded.
2. Pay 1st 3 bills ontime.
We did.
3. Do not downgrade service or cancel. You can upgrade service. We upgraded a few times.
4. On 6/1/2011 we would be eligible for card and it would be processed and we should receive it within 6-8 weeks.

I contacted them 23 times from 3/19 - 7/28 asking if they received my info on the gift cards. I was told everything from they should have sent you a confirmation, they are a separate department and me don't have their phone#, they aren't responding to our emails on your account (after 6-10) when they always respond in 24-48hrs)

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Business Profile Summary

  • Time Warner Cable logo

Company Statistics

  • Complaint Against Time Warner Cable
  • Complaints Filed: 45
  • Reported Damages: $19,438.10
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