Bright Light Media (yourownstore.co.uk)
Complaint 92635 Details
- Date Occurred: 01/09/2012
- Reported Damages: $14,000.00
I would like to take to court Jason West, Managing Director of "www.yourownstore.co.uk" as he is giving misleading information to all his consumers. He is selling online franchise stores via the 'yourownstore' website with a 12 months money back guarantee which at time of sale states: "If you use the provided software and training to generate 250 or more visitors a day to the Website and you don't make an income you're happy with, you can return the Website for a full refund within 1 year of the purchase". I am not happy with the income I am making as I believe they have overvalued this business as I had to pay £5000 for it and they promised that if I followed their advices I would have made £40,000 a year. I have followed their advices and so far I made around 4 gbp. As per 12 months guarantee policy I am not happy with the income I am making and after 3 months I would like to return it. I have sent different emails to them with no reply. When I open a ticket via the helpdesk of 'yourownstore' they close it straight away even if they cannot help with it. I have sent different emails to the Managing Director and he never replied apart from today as after calling several times the customer service no one is ever there to reply the calls for existing customers but they only reply from the sales team which is where I have registered a complaint and the guy over the phone was very stressed and said he could not help and tried to hung up, I then insisted and asked if he could pass on a message to Jason West, which it seemed like he was next to him advicing the guy on what to say as the guy was replying to me over the phone in a strange way like if somebody else was suggesting what to say. In fact soon after I received an email from Jason West, the Managing Director who pasted the terms and conditions straight away without any introduction in the email he started to defend himself. I was also provided with a more detailed policy last week on a word document which seemed to me like if it was prepared no long ago and stated more detailed policies which I was never shown with at time of purchase. Jason West today has also insulted me by email saying that with my attitude I will never succeed in the Affiliate Marketing. I did not reply to him as I find this to be very unprofessional. I have simply requested to be refunded as per terms and conditions that I was shown at time of purchase.
This is what I will be basing my case on. I know that when we buy online there are some consumer rights and I have seen the direct.gov.uk/consumer website and thought that I do have a case. I believe their main priority is to sell the stores and that's it as they do not care about the customers as demostrated that no one is ever there to answer the phone unless you want to buy a store.
I was genuinely finding a way to invest £5000 of my money which I worked hard to save, I also had to buy a new laptop as the software for the website does not run on a Mac, I had to by articles, spend money on advertisement. I have paid so far around £8000/£9000 maybe.
I am seeking for help and legal advice.
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Business Profile Summary
- Complaint Against YourOwnStore.co.uk (Bright Light Media Ltd.)
- Complaints Filed: 24
- Reported Damages: $211,871.57
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