UniBlue
Complaint 8235 Details
- Date Occurred: 07/07/2013
- Reported Damages: $29.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Unauthorised charge appeared on credit card statement from this firm apparently based in Cologne, Germany, when I was on holiday in California, USA, and therefore had no access to my computer. My home was locked up whilst I was away, and no-one else had access there.
Comments
- Uniblue SBID #N/A
- Posted 09/28/2013
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Hi Austin,
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry .
We require further information to locate your order details and confirm the above. We can then solve this for you as soon as possible. Could you kindly submit a refund request here. http://www.uniblue.com/support/chargedispute/
Thank you.
Keith, Customer Relations Team
Uniblue - http://www.uniblue.com/
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Company Statistics
- Complaint Against UniBlue
- Complaints Filed: 158
- Reported Damages: $38,769.91
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.