Complaint 79265 Details
- Date Occurred: 01/06/2012
- Reported Damages: $370.99
BEWARE OF “RIP-OFF” CAMERA! I recently endured a month and a half battle with Ryther Camera which begun as a simple matter of purchasing a quality camera at a reasonable price. In the end I lost a total of $370.99 which does not include return merchandise shipping costs (add another $20) for way over priced products I did not want in the first place.
With the initial order on line I received an email to “verify” my order. Since I was out of country I figured this was a standard procedure to validate the order was legitimate and not a fraudulent charge. When Ryther Camera called a sales representative named “James” initially began the conversation with the validation procedures. However, the conversation quickly turned to an aggressive sales push to up sell other items that James was convinced I needed to have a good starter kit. I really didn’t want any of the items he was offering but he was extremely persistent and assured me I was getting a “great deal” which I eventually reluctantly gave into. So the saga begins.
After I realized I was paying way too much I tried to cancel immediately, however after calling James back he told me the order was already shipped (a Sunday?). I would also be charged a 15% re-stocking fee to if I decided to go through with the cancellation (the equivalent of $592.35). I later found out the actual order did not ship until 10 days later. The second time I called James hung up on me (his personal business line) and I had to call back. I ended up talking to “Victor” who attempted to twist the situation to look as if everything was my fault. He reluctantly agreed to take $300 off the cost of the order (in doing so swapped out items that once had a warranty with items that were not I found out later). Victor as stated I was now getting a “US model” as opposed to an “import model.” Does this mean the import item is illegal since they did not pay U.S. duties or taxes? I later found out there is no such thing. I recommend you call (in my case) Canon directly and find out there is no such thing (http://www.usa.canon.com or 1-800-652-2666). Also go to http://www.the-digital-picture.com/canon-lenses/Gray-Market.aspx. Do this with any brand product you intent on buying to get the “truth.” Whether I’m right or wrong here is the bottom line – do the research first.
I finally received my order. Not only was it poorly packed (everything flopping around inside the box) not everything was included that was on the invoice. Postage was only $9.80 with NO INSURANCE CHARGE WAS REFLECTED ON THE POSTAGE INVOICE. Ryther claims the item was insured so why was this not reflected on the invoice? Ryther also claimed the postage and handling cost was 9% of the total order. In my case that would have been $328.50. So why was this cost not provided up front? Initially the items were advertizes as “free” P & H. The itemized invoice reflects all prices as $0.00 expect the final total for the “package.” The prices below are what Ryther charges on their website.
Now here is the actual cost of the items I paid through Ryther camera compared with the purchase cost of the exact same item from a competitor:
- 32 GB CF card: Ryther’s price $169.99, competitor’s price $64.99 = $105 (62%) increase in price.
- Camera battery: Ryther’s price $79.99, competitor’s price $11.70 = $68.29 (85%) increase in price.
- Filter kit: Ryther’s price $189.00, competitor’s price $39.85 = $149.15 (79%) increase in price.
- “Free” camera bag. Already started coming apart from regular usage. No wonder it was free (even though I was probably charged for that too).
The total mark up for these items was $322.44 or 73%. I eventually convinced Ryther Camera to refund most of my money with the return of the over priced items with a final loss of $370.99. Even though they realized I was unhappy with the customer service the Ryther Camera representative still tried to up sell more items to me!
Folks, here is the bottom line – THIS WAS THE WORSE CUSTOMER SERVICE EXPERIENCE I EVER HAD. Stay clear of Ryther Camera; worst business practice ever. I will never do business with this firm again. The sales/customer service personnel are very aggressive, rude, and have no issues saying whatever you want to believe if it means a sale. They are not beyond lying as I discovered. Costs and fees are not up front, you will not find out until after the fact. Best recommendation is to do the research, contact the actual manufactures (i.e. Canon or Nikon) and get the facts. Also ensure the business you are considering is registered with the Better Business Bureau (BBB). Ryther Camera is not, go on to the BBB website and see why: http://www.bbb.org/new-jersey/business-reviews/photographic-equipment-and-supplies-retail/ryther-camera-in-linden-nj-90088466. If you decide to go with Ryther Camera then good luck, you’ll need it.
Do You Have a Complaint?Submit a Complaint
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!Submit a Complaint Now
Business Profile Summary
- Complaint Against Ryther Camera
- Complaints Filed: 1
- Reported Damages: $370.99
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.