New Vitality
Complaint 77724 Details

  • Date Occurred: 01/19/2012
  • Reported Damages: $29.69

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

This company has a product that I use and like. Its too bad that they are so concerned about "cross selling", other products that I can not longer trust them to buy the product I like.

I ordered my 6 months supply of creams - and they decided they had my consent to "free trail" which of course results in unauthorized charges to my credit card --which is on file.

Then you call attempt to call - try to cancel, over and over and over - either you get on eternal hold or you get "our voice mail box is full"...

Imagine - a valid company using a voice mail box on a 1-800 number promoted over the radio, TV and internet. USING A VOICE MAIL BOX - PLEASE! Its a scam...

New Vitiality will get your credit card number --- send you products you don't want --- offer full refund (of course less cost of reshipping then cost of restocking fee - so you get 25% of the cost back --- if you are one of the very few who ever talk to any person)...then NEVER ANSWER THE PHONE

Finally, we called Wells Fargo Credit Card services. --- THEY WERE WONDERFUL ---- but it took them 25 minutes and 5 phone numbers to finally get a person

Daniel - the New Vitality Rep - he is an "ass"... obviously trained for the front lines - to thwart pissed off customers - and be sure they have carefully crafted an answer to any complaint or comment you have ...and in the end... they will happily give you back $5.00 for your $29.00 order so you can get off the phone... and stop the pain.

DON'T BE STUPID...AVOID THIS COMPANY OR accept months and months of charges and products that you wish you could cancel.

GOOD luck!!


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Comments

  • vikingtom
  • vikingtom SBID #61af6d6cf2
  • Posted 07/22/2012
  • 1.If you need the phone number to 'New Vitality', call your bank in reference to the charges made.Note time and date of your call.
    22. Go to www.FBI.gov, then select iC3 and file a report with the bare facts of your transaction(s)
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  • New
  • New SBID #e659aba6b4
  • Posted 07/23/2012
  • To HDF,

    We are deeply concerned over your unfortunate comments; we have a very large customer base and when things like this happen it often makes us wonder how it did and what can be done to resolve the situation. To assure quality for our Sales and our Customer Service Representatives we do record our telephone conversations in order to find any fault if any on our offerings.

    We do not automatically apply a charge and shipment to your credit card after the first order has shipped, that will only happen if you desire to get a discount on future orders by signing up for our Preferred Customer Program. All our Sales Representative read from a legally approved script and explain the benefits of the Preferred Customer Program which would guarantee the customer a special promotion to receive all future shipments at a discounted price for a one month (or more) supply of the product; the order is only placed when the customer accepts the offer. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.

    Also, our website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. The confirmation email also has our contact information besides phone. In addition to our phone line our Customer Service Department can be reached by email or standard mail.
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  • New
  • New SBID #e659aba6b4
  • Posted 07/23/2012
  • Our Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

    Finally, we don’t contact customers if they remove their credit card information from our website and the customer can’t cancel their participation from the Preferred Customer Program via our website. This is accomplished by our Customer Service Department. We ensure cancellation instructions are left on each invoice as well as provided initially during the order. In no area of documentation does New Vitality state cancellation is processed through our website.

    We would like to get your order information to research your problem and try and both satisfy you as a customer and possibly learn if there was any fault on our representative’s side by listening to the calls when they came into our center. We value you as a customer and never want you to have any dissatisfaction. Please call our Customer Service Department and speak with one of our Customer Service Representatives, that phone number is 1-800-943-6465. We promise that we will do everything possible to make you a happy customer.

    Thank you.

    Customer Service
    Farmingdale New York
    United States
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Business Profile Summary

  • New Vitality logo

Company Statistics

  • Complaint Against New Vitality
  • Complaints Filed: 21
  • Reported Damages: $1,550.36
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