Lumber Liquidators ,3000 John Deer Road, Toano Virginia 23168
Complaint 68005 Details

  • Date Occurred: 02/01/2014
  • Reported Damages: $2,000.00
  • !

The complaint is against an online dating profile

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The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I purchased and installed about 1000SqFt. of African Mahogani hardwood floor from Lumber Liquidators' Sacramento Store. About 6 months later some problems and damages appeared( corners of several boards started to raise above the level of the floor). I reported the problem to the store. My complain was passed on to the head quarter. The head quarterasked me to fill out and submit a general disclosure statement along with pictures of the damages. The companyassigend a customer relation specialist (Denise , PH 800-366-4204 EXT 7526, [email protected]). She has been promissing me to take care of my complaint. Unfortunately 2.5 months passed and no action has been taken by the company. Please advise me of my rights and the proper legal procedure. Thank you very much.AssadAssadi (Personal Information Removed)

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Comments

  • Customer
  • Customer SBID #9899b21d23
  • Posted 02/10/2014
  • LL Response - While we're sorry to hear you have scratches and slight corner lifts, I reviewed your General Disclosure statement where you agreed to state facts when responding with your assessment of the problem. I immediately noticed you did not read the warranty and when installing there was no comments about scratches or lifting. Scratches are not considered a warrantable claim and the scratches go across multiple installed planks meaning this was cuased by your "use" of the floor, an issue we do not control, and the warranty and installation instructions promote proper floor care to avoid, or limit this problem. NO warranty will cover scratches and the slight lifting noticed MANY months later suggests an issue with installaiton, or again, your "use" of the floor likely tied to floor care techniques we advise against in the warranty. You can access the warranty on our website as public information for all to see under the Customer Care tab on our company site. We extended you a courtesy credit back in December and this was ignored, so you refused our goodwill and the issue was rightfully closed.

    We sent the following to you on company letterhead with other information about the issue:

    WHAT’S NOT COVERED

    Other Site and Environmental Conditions: Defects or damages resulting from extreme indoor conditions (such as extreme heat, radiant heat, or exposure to sand); indentations and scratches (caused by pets, furniture, appliances, tools, heels, toys, etc.); improper maintenance and accidents; misuse and abuse; and any wear that conflicts with the care instructions on www.lumberliquidators.com are not covered.

    Our letter stated this is not a warranty issue and if you're waiting for another answer, not sure what to say but we communicated clearly our disposition and your responsibility to read, follow, and apply proper floor care techniques. We have since rescinded the goodwill offer and closed the claim as a non warrantable event. Refer to the warranty
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Business Profile Summary

  • Lumber Liquidators ,3000 John Deer Road, Toano Virginia 23168 logo

Company Statistics

  • Complaint Against Lumber Liquidators ,3000 John Deer Road, Toano Virginia 23168
  • Complaints Filed: 1
  • Reported Damages: $2,000.00
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