Ariva
Complaint 60102 Details

As you can see from my messages below, this is my 4th inquiry to you.

I have yet to receive a response.



Extremely dissatisfied customer,



Karen Pfaff
(Personal Information Removed)





-----Original Message-----
From: Karen Pfaff (Personal Information Removed)
Sent: Monday, December 26, 2011 5:55 PM
To: '[email protected]'; '[email protected]'
Subject: third inquiry about incomplete order



Customer Service,



I have now sent 2 messages to Julie Gunia, Manager, and have not yet received a response.



Per message below, my last order was shipped incomplete. Although the free serum is listed on my invoice, I did not receive this serum. It is one of the reasons I placed this $274 dollar order - to get the "free" serum.



I have been pleased with your website in the past, but may need to look for another source for my Somme skincare based on the lack of response to my inquiries.



If someone could at least acknowledge receipt of my emails I would appreciate it.



Karen Pfaff

(Personal Information Removed)





-----Original Message-----

From: Karen Pfaff (Personal Information Removed)

Sent: Thursday, December 22, 2011 1:53 PM

To: '[email protected]'

Subject: Pls respond

Importance: High



Not sure if you got my message below, but I still haven't gotten a response.



Thank you,

Karen Pfaff



-----Original Message-----

From: Karen Pfaff (Personal Information Removed)

Sent: Tuesday, December 20, 2011 11:26 AM

To: '[email protected]'

Subject: Pls respond

Importance: High



Dear Julia-



I received my order minus the Free Somme Serum promised with purchase and listed on the invoice enclosed with shipment.



I have ordered Somme products before and have never had an issue with shipments prior to this. This is the product I was out of and waiting for so I'm obviously disappointed.



Please acknowledge receipt of this inquiry and advise.



Sincerely,

Karen Pfaff
(Personal Information Removed)



-----Original Message-----

From: Ariva Skin Care & Day Spa (through Yahoo! Store Order System) [mailto:[email protected]]

Sent: Friday, December 09, 2011 6:39 PM

To: Karen Pfaff

Subject: order yhst-67007254324410-284149 from Ariva Skin Care & Day Spa



Dear Valued Customer,



Thank you for your order with Ariva Skin Care & Day Spa. Your order will be processed and shipped within the next two business days. We ship most orders via the US Postal Service.



If you have any questions regarding your order, please do not hesitate to call us. Your complete satisfaction is our goal! You may reach us at 1-800-932-2357 or via email at [email protected].



We look forward to providing you with the products that you have come to know and trust for your beauty needs. Thank you for your business.



Sincerely,



Julie Gunia

Manager



You can always find out the current status of your order by going to

https://order.store.yahoo.net/OS/stat?yhst-67007254324410+284149+e0fd63474b67bf237e7e



Date Fri Dec 9 18:38:35 CST 2011

Ship to Karen Pfaff

(Personal Information Removed)

Bill to Same

BirthdayDayy Choose Day

BirthdayMonth Choose Month

Group 1

User-ID

delivery-2mos no

delivery-4mos no

E-Mail (Personal Information Removed)
Group2 no

Via Priority Shipping (2-5 days)

Payment Discover





Name Code Qty Each Options

--------------------------------------------------------------------

Free Somme Serum with sommeserum 1 0.00

purchase

Somme Institute Core Set 838653005130 1 160.00

Free Somme Eye Cream sommeeye 1 0.00

Somme Institute 838653000012 1 40.00

Nourishing Cleanser – 8

fl. oz.

Somme Institute Transport 838653000029 1 58.00

Pads – 50 Treatments

Subtotal 258.00

Shipping 0.00

Tax 16.77

Total 274.77









-----Original Message-----

From: Ariva Skin Care [mailto:[email protected]]

Sent: Monday, December 12, 2011 8:12 AM

To: (Personal Information Removed)
Subject: Package Shipped to You



A package was shipped to you on 12/12/2011 via U.S. Postal Service Priority Mail to the following address:



Karen Pfaff
(Personal Information Removed)




The package's Delivery Confirmation ID is 420600139405510200828227912106



To check the delivery status of your package at any time please visit:

https://www.endicia.com/Status/?PIC=9405510200828227912106

or the U.S. Postal Service's web-site:

http://www.usps.com/shipping/trackandconfirm.htm



Customer Service

Ariva Skin Care & Day Spa



***********************************************************************

NOTE:

This e-mail was generated by Endicia Internet Postage (www.Endicia.com)

at the sender's request. DO NOT CONTACT Endicia if you have any

questions about the shipment or the package delivery. Please contact

the sender of this e-mail or the U.S. Postal Service if you have

questions about the package delivery.

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