My Mobile Care which runs the Quiz for now
Complaint 5906 Details

  • Date Occurred: 07/09/2013
  • Reported Damages: $9.99
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I saw the charge on my phone bill.. I looked back on my text and I was getting strange text about quiz's and I sent a text to stop immediatley ... it says to enter a code not sure what I was doing I entered and asked it to STOP as the text... I tried to dispute this with the company and the refuse to give me a refund.. The Manager is named Carol.. she refused to give me a last name.. I advised that I would like it for a lawyer to contact her.. she would not give me her direct number either yet she was the approving manager on this dispute. I asked what kind of a business this was and she said it was a major corporation.. I then said your a major corporation and you can't give me your name to give to a lawyer? She said no it was against the company policy.. this is a huge scam!

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Comments

  • EzyE
  • EzyE SBID #5e09f5adb9
  • Posted 11/08/2013
  • This is a scam, was told I was a Winner, not potential winner, but winner and directed me to enter in my number and then the pin that I would receive. I entered the pin after choosing the gift I wanted, an iPad 32gb model. Ok opted in then it directed me to other pages and after skipping those offers I then had to enter number and email address, I read the small print and found that I had to accept some of the promotional offers from other companies. I stopped right there and called MobileCare and asked what was the deal and if they were scamming people. I asked about this misleading You Are A Winner and was told only if my number is pulled...This is ridiculous and needs to stop!! Yet I'm charged 9.99...which I have unsubscribed, but this is an outrage!
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  • hh
  • hh SBID #894f305800
  • Posted 12/23/2013
  • This company is a complete scam. The sign up information is presented in a way that makes you think you are trying to get information from another website, which makes me think the original site I was on is also in on the scam (it was an astrology site, so I should have known better -nastrology-online.com). The whole set up is fishy, but I thought that as long as I don't give them my personal information or credit card information, there's no way they can charge me for anything...that was naive of me. They apparently charge your wireless carrier directly for "premium text message services" which the guy on the phone couldn't event explain to me what that was. I cancelled immediately once I realized it had nothing to do with the site I was on and called in to make sure that I wasn't charged but the guy said that it isn't "fair that you agreed to the terms and conditions by entering the pin number and are now requesting a refund". First of all, I don't even know what your company does, secondly, I did not see a message that outlined that I was subscribing to your site/services, and thirdly, how do you even call yourself a legitimate business when you hide your fees behind the phone company, which most/many people probably don't even notice what they are paying for? He also wouldn't let me speak to a supervisor because apparently there is only one supervisor level person that works there. This company should not be in business and the phone companies should not allow them to bill their services through them.
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Business Profile Summary

  • My Mobile Care logo

Company Statistics

  • Complaint Against My Mobile Care
  • Complaints Filed: 59
  • Reported Damages: $3,787.17
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