Juvena and Revita-Col.com
Complaint 40792 Details
- Date Occurred: 11/12/2013
- Reported Damages: $300.00
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
SIgned up for free trial sachets of the pure collagen product and Juvena hydrogen skincare product. Was charged only for postage. Then all this stuff arrived while I was away and I have since found out they have been charging it to my credit card account and only sending a dispatch note with the products, Not an amount charged or any other details. I am horrified and feel quite helpless as to know what to do about it.
ChantalAustralia
- Chantal SBID #042946e4a9
- Posted 11/28/2013
Comments
- Kaz-1 SBID #b99457bcbc
- Posted 11/27/2013
- This has also happened to me - identical story all over - has anyone any success with Rita-Col? - Juvena refunded my money immediately when I called (called Australian number and was connected to the states).
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- Kaz-1 SBID #b99457bcbc
- Posted 11/28/2013
- I called Pure Collagen (Revita-Col.com) on 0289994104 and was redirected to the US. They have said they will refund my money in 5-7 working days. I wasn't very polite and refused to answer their questions etc and was very wary about releasing anymore of my personal details. I kept demanding that the unauthorised payment be refunded immediately, which they have said they will do. I have diarised the time and date of call and name of customer officer. Ring now! Get your money back!
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- Jill SBID #92d4ae7582
- Posted 01/09/2014
- I am experiencing the same problem - unauthorised use of credit card and product keeps arriving every couple of months - i am on the phone now to a representative who says they won't do anything about it. The company states that there is a clause in the initial "free trial" which states if they don't hear from you within 15 days of trialling free product they will assume you wish to continue purchase. I have managed to cancel future orders but no money back.
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Company Statistics
- Complaint Against Juveneu
- Complaints Filed: 913
- Reported Damages: $290,212.93
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