Sprint
Complaint 39689 Details
- Date Occurred: 11/24/2013
- Reported Damages: $20.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
just found out my sprint overdrive data plan have been capped from unlimited. This is after a 416 dollar overage on a plan that was purchased unlimited.
- bankswmb SBID #a818b02fd6
- Posted 11/24/2013
Comments
- dhh123 SBID #8c0d1cda31
- Posted 01/31/2014
-
Current overages on my account for the same "unlimited data" $723. Yes, they sent a generic postcard 45 days ago telling us there would be a change to the Premier account and I should call - and I did not - but $723 is exorbitant.
Customer Service, Supervisors, and "Manager by email" all explained that charges are valid and no adjustments will be made. Supervisor, Brian, explained they have to buy airspace from the FCC and that's what they were charging me was what they deemed to equate to their extra charges. Sprint was put in a position to reevaluate their consumer contracts because they were not being profitable with the WiFi Unlimited 4G access that I contractually agreed to (that will now cost me an additional $20/mo but the overages will not be credited) even though my 2 yr contract was not up. Brian explained that in the fine print of my 2 year agreement, Sprint states they can raise change the program with notice but the consumer cannot. Interesting while on hold for them the hold message brags "the home of the unlimited 4G" - when I asked the supervisor about that - I was told the 4G is on cell phones, not the Sierra WiFi. When I asked if it isn't the same FCC airspace previously described as expensive and causing them to review their profitability - Brian told me it was different technology. I suspect that's bologna!
Hoping to hear back from them on a credit – after I’ve re-escalated it. Maybe someone is interested in a class action suit – if so, I’m willing to be “in”.
-
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
Sprint Phone Number Complaint 354999 for $4,000.00
-
I have tried to work with you but you keep trying to lead me on and bait and switch to different...
-
Anonymous
- Posted on 11/21/2016
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!
Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against Sprint
- Complaints Filed: 60
- Reported Damages: $43,421.81
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.