SolidTrust Pay
Complaint 343445 Details

I work in Poland, but currently live in Belgium. I opened a personal SolidTrust account in Poland as we wanted to test our website for ST payments. Everything went seemingly smoothly until I had to login to my account for the first time. This is when I discovered that since I was not physically in Belgium (please note I OPENED MY ACCOUNT WHILE IN POLAND), my brand new account needed a verification sent code to my phone number. My phone number had been entered incorrectly and hence I never received the code. My brand new account was suspended!

This is now 3 weeks ago. I was told that my account would be reopened and they would change my phone number if I could proof my phone number. I sent a current phone bill for proof immediately. After 10 days I was told I unfortunately also needed to provide a scan of my passport AND a recent photo. I did this not understanding WHY they didn't ask this documentation at the SAME TIME with the proof of my phone bill.

I contacted the support, she said she could do nothing and blamed me for not having purchased a trust card if I wanted to access my account while abroad!!! Has anyone ever heard of such a thing? People travel ALL THE TIME nowadays! Also, please note that this account is BRAND NEW!

I don't understand how STP can take so long to verify my details in order for me to regain access to my account...in the meanwhile they are missing percentages of hundreds of weekly payments via our website!