MBI-ProBiller.com
Complaint 339675 Details

The customer support of that place is terrible, be very careful if you use them, when they fix one issue 2 more arise. They are known to mis-charge and cite incorrect currencies, sometimes they do things right (key being sometimes), many complain about not reading the fine print (not really fine and easily viewable when doing the trial normally..) on trials and get charged for full membership, you need to learn from it and be more careful in future, amazon does that too (many more big names are guilty of it, sorry amazon i do love you lol), can't blame adult sites only of doing that. If that does occur there is an easy fix, tell your bank you did not approve it and it will be returned 95% of the time (provided it is not more than a 2-4 months worth of bills) but it will involve your card being terminated and a replacement issued. I was once mischarged by probiller, got cited the price in dollars (USD) but was charged in pounds (GBP). As i'm sure most of you old enough to have a card are aware 1 dollar is not 1 pound. If only it was just 1dollar/pound i wouldnt have minded but i was purchasing a very long membership for a friend's birthday (non recurring of course!) and was charged 90 pounds more than i was told (converted the dollar price and added more to price for exchange fees). I contacted them and the agent called me a liar (not literally but was soo heavily implied she may as well) and then finally I got refunded after i threatened to tell my bank to reverse it. This friend still had 1 month left on his membership before i added the extra amount. That month was removed even though that had nothing to do with the refunded amount/membership length. I contacted them for the third time (1st being the original order, 2nd was refund) and finally got the month reinstated (the month was non recurring). I then got offered the deal i originally was meant to be paying for again (this time the correct amount), i explained all the issues they put me through and still no one apologized, i said if she compensated me with a lower price or extra free time on the membership i may consider it. She outright refused and tried to say it was my fault these issues occured... I obviously said good day and left the conversation. I realised later that they may have put the instant recur of membership back on his account, i contacted them for the 4th time to discover they did and got them to stop that recurrence on it. She tried to offer me another deal cited in USD which the 2&3rd agent said they never do, i explained to her what happened to me and then she said it was my fault for not saying i wanted to pay in GBP, i told her that it was their responsibility to convert and charge accordingly. I then said at the very least they should monitor this stuff (like all companies do but apparently them), she then said do you want to speak to the 1st agent yourself to tell her, i said thats not my job that should be your companies job, if i worked for you sure i would tell her because then its my job. She said No, it's not. I then said wow apparently a customer service companies job is not monitoring their standards it's telling clients to do it for them, at this point i decided to just say bye and be done of this whole event.....or so i thought (dont know yet). FINALLY now i'm here preaching my message to anyone who will listen to warn them and to keep records (screenshots/proper proof) of what they say because they are not to be trusted in any way and aren't even human enough to apologies for there own blatant lack of any skill or morality.