SoftwarePros.com
Complaint 336282 Details

  • Date Occurred: 01/18/2015
  • Reported Damages: $67.74
  • Location: Address Not Indicated on Website

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

1/18/15: purchase made for Adobe Photoshop CC Software; 1/20/15: disputed purchase and requested refund which was within stated refund policy of 3 days after purchase. Requested refund via several emails (as indicated in refund policy) - sent request to [email protected] on 1/20/15 and several times thereafter. As of 1/27/15, I have received no response to request and no refund. I attempted to reach them via telephone, (888-769-380-8887) and I was sent directly to voice mail where I left a voice mail asking for a follow-up call back but no one has returned my call. I also submitted several inquiries on their website as well - NO response! I have maintained all documentations of my inquires/refund requests. I want my money back!!! The purchased software was NEVER downloaded and I should not be forced to keep this, especially given I requested a refund within the guidelines of their supposed refund policy. The refund policy states "Once you submit your order for processing, any unused products or memberships purchased are refundable (minus processing fee) within the first 3 days of your membership." My refund request was made within first 3 days!!! NOTHING was ever downloaded!!!! I want my money back!!!

My bank account was charged $67.74. Per Software Pros website - "All refund requests can be made via email to [email protected]. Any and all refunds are subject to a non-refundable $9.99 processing fee." Given this statement on Software Pros' website, I should at minimum receive a refund in the amount of $57.75!

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Business Profile Summary

  • SoftwarePros.com logo

Company Statistics

  • Complaint Against SoftwarePros.com
  • Complaints Filed: 101
  • Reported Damages: $13,355.86
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What is SBID?

SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.