COMPLAINT FILED UNDER:: PENNY AUCTIONS / DEALFUN.COM
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DealFun.com
Complaint 33610 Details

  • Date Occurred: 11/08/2013
  • Reported Damages: $539.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I bid on auction and I'm now thinking I was bidding on the ipad the teenager won! Lost out and did the Buy Now. It has been almost 36 hours and the instant chat isn't there. I've used a credit card and am wondering whether to cancel the payment. Have sent 4 emails but what about the promised 24/7 service???

I just want the service they promise and the transparency on what is happening with the order - I also want to chose the colour of the item but where does that get to happen??

Getting frustrated - also the site went down so many times for "maintenance" seems a bit key stone cops!

TSD NZ

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Comments

  • Chris
  • Chris SBID #50490a8e8f
  • Posted 11/09/2013
  • Hello,

    Chris here from the Customer Relations team. Always here to help!

    We are very sorry for the inconvenience. Yesterday was really a one off day where we had to put the site under maintenance more than once and apologize for it. Due to the downtime, we are also facing a higher than normal volume on emails and chats. I can assure you if you have done the Buy It Now the product will be delivered to you soon.

    Else, if you can share your email ID / Username with me here I would be more than glad to assist you right away. We can assure you you will get complete transparency on your transaction and its progress.

    We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

    Most Sincerely.
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  • tccyclone
  • tccyclone SBID #4c96d59c0d
  • Posted 11/09/2013
  • Dear Chris
    Check out ticket #73625 - won't this give you all the info including a reply email. What is getdealfun.com? Another facebook link but sure looks like a different version of the same thing. Makes me very unsure about all of this. Site crashing, etc. Mostly the loss of communication and NO LIVE CHAT as promised doesn't sit well.
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  • Chris
  • Chris SBID #50490a8e8f
  • Posted 11/09/2013
  • Hi Tracey,

    Thank you for your reply. Yes, I have been able to track your reply and we are getting back to you soon on this.

    Please let us know if there is anything else we may be able to assist you with, and if the response is not satisfactory.

    Most Sincerely.
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  • tccyclone
  • tccyclone SBID #4c96d59c0d
  • Posted 11/10/2013
  • Dear Chris
    I finally received a reply and now my credit card has been debited - but NO tracking number!! I have asked transit time and requested the goods arrive no later than Wed 16 November. You didn't answer what getdealfun.com was?? Also I have been a member maybe on two weeks and your site has gone down more than 4 times for maintenance, so things aren't quite just a one off with system failures??

    The promise on the website of 24/7 instant chat isn't there either. Where is instant chat? This hasn't been operating for days!!
    TSD Refer: ticket 73625
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  • Chris
  • Chris SBID #50490a8e8f
  • Posted 11/10/2013
  • Hi Tracey,

    Thank you for your revert. I can assure you your account is being handled a very senior executive as of now. We understand three of your products are pending and you have been sent a detailed email about it. The iPhone has already been shipped and the tracking details are in your email. We were ready to ship the camera and laptop by tomorrow but I believe you have canceled them. Your amount has been refunded and it will show in your statement in the next 5 - 7 business days.

    I'm sorry we are not aware of getdealfun.com. When I try to open that site it does not load.

    We acknowledge the site has gone down and all 4 times within this week itself. We have been undergoing some major maintenance and can assure you this is a one time thing. You will not see this happening again.

    We are available 24 / 7 on email, and have a dedicated customer service to answer your queries day or night. The chat facility is not live yet.

    Again, we apologize for the inconvenience faced and hope
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  • tccyclone
  • tccyclone SBID #4c96d59c0d
  • Posted 11/10/2013
  • Hi Chri
    How things can go from somewhere near "ok" to bad. Actually I have one product on order. No idea of delivery, no AWB/track details, time ticking on and patience going lower. Your response makes me think the system is actually truly melting down. I had my account closed in the short time I was with you based on your staff making a mistake with another account! I was in the middle of an auction at the time. I didn't mention that bit did I?

    So here I am - money sent - no service. You should ONLY debit card when item leaving warehouse. Online 101. Chris, Steven, Ian whoever you are - this is highly unusual.

    Look forward to receiving more info - than the second email you "auto-sent" and I attach below. Round number 2: repeating, repeating....
    Chris here from the Customer Relations team. Always here to help!

    We are very sorry for the inconvenience. Yesterday was really a one off day where we had to put the site under maintenance more than once and apologize for it. Du
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  • Chris
  • Chris SBID #50490a8e8f
  • Posted 11/11/2013
  • Hi Tracey,

    I completely apologize for this, it was my oversight. Yes, you have one product in order and it is currently processing. I'm not sure why you mention about time running out as it was just placed on the 8th. Our team is handling your case on priority and is working to get you the tracking details as soon as possible. Please note, however, under normal circumstances the product could take up to two weeks for delivery.

    As promised earlier, we are being completely transparent with our process and details. Kindly understand we receive many orders everyday and they are all processed through a system. Thus, it is not possible to ship the items as soon as we receive the order. We do request for and appreciate your patience.

    Kindly also allow me to clarify that we do debit your account on the confirmation of a purchase. This is the standard industry practise for all online transactions.

    The email you have attached above is the first response to your complaint posted in this th
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  • tccyclone
  • tccyclone SBID #4c96d59c0d
  • Posted 11/13/2013
  • Hi Chris
    Another 72 hours has transpired - so what is the update? Please confirm tracking number and also that the cover will travel with the ipad2??

    What in real time does "fast tracking" offer in regards to time?

    When exactly will goods leave?

    Please advise. Again all info on ticket # 73625.

    And as a matter of fact: I repeated your first email BECAUSE it came through twice!!

    Await your answer regarding actual timing of this order. On that clear and concise advice I will make decision to wait or cancel for full refund.

    Many thanks.
    TSD
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  • Chris
  • Chris SBID #50490a8e8f
  • Posted 11/13/2013
  • HI Tracey,

    As of now there is no further update to the shipment as it was a weekend. We hope to have an update for you soon. Kindly note: goods may take between 5 - 15 days for delivery. However, our senior executive is looking into your order specifically and he will have an answer for you on your email shortly.

    Please note: your order was placed on Nov 8th and as of today there has been only 3 working days to process your order.

    Also, we would like to confirm that although the iPad cover is not usually a part of the iPad, to ensure optimum customer satisfaction we will be sending you the cover along with the iPad.

    Please feel free to let us know if there is anything else we may be able to assist you with.

    Most Sincerely.
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  • Complaint Against DealFun.com
  • Complaints Filed: 946
  • Reported Damages: $183,914.60
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