JC Arnica
Complaint 335710 Details

I LIVE IN AUSTRALIA AND IN NOVEMBER/DECEMBER 2014 I TRIALED THE MATRIXYDERM CREAM AND THE EYE SYRUM. I ADVISED AFTER THE FIRST SHIPMENT THAT I NO LONGER WANTED TO RECEIVE THE PRODUCT, BECAUSE AFTER THE MONTH I WITNESSED NO CHANGE IN MY SKIN IN ANY WAY. I HAVE SINCE SENT TWO SEPARATE EMAILS REGARDING THIS VIA THE CONTACT BUTTON ON THE MATRIXYDERM SITE BUT TO NO AVAIL. I DO NOT WANT THE PRODUCT AND I WISH TO BE ADVISED AS TO WHERE TO RETURN THE PRODUCT TO AND BE REFUNDED THE FULL AMOUNT FOR BOTH SHIPMENTS. THIS HAS BEEN QUIET A COST TO ME AND I HAVE TRIED ALL AVENUES POSSIBLE TO HAVE THIS MATTER RESOLVED, IF I DO NOT RECEIVE CONFIRMATION FROM THIS EMAIL I INTEND TO TAKE THIS MATTER FURTHER LEGALLY. I WOULD APPRECIATE A PROMPT REPLY....Thank you... I ALSO DO NOT UNDERSTAND THE DASHBOARD PRIVATE SECTION...SO FOR MY OWN BENEFIT I AM ATTACHING MY EMAIL ADDRESS SO AS SOMEONE IS ABLE TO GET BACK TO ME. [email protected]