World Remit
Complaint 335179 Details

We transferred $5000 pounds to them on 17th of December to be sent to India which has still not reached the recipient 3 weeks later. They are extremely unreliable and untrustworthy. We have been harassed to no end trying to deal with them.

The Bank Transfer to their account was done on the 17th December and they confirmed they have received the funds but as of today (5th January), the funds have still not been sent to the intended account in India.

We have tried several times but they have given us a new reason each time for why our money is still sitting with them.

The first time we made the transaction on 17th Dec, we made a bank transfer to them directly in the UK and sent instructions on their site of the account these were to be transferred to in India. This was for an exchange rate of over INR 99 to the GBP. The next day, they called and said the money has been received by them through a bank transfer but the instructions on where it is to be sent to are missing while we am certain we had put those in.

Nevertheless, giving them another chance, on the 23rd, we sent instructions again for the Indian account these were to be transferred to at a lower exchange rate taking the hit personally for their mistake just to make sure the money is received as this was required rather urgently. This transaction sat as 'PENDING' on their system for a week and then was 'DECLINED' due to no bank transfer having been made!! All this while, they had the £5000 from us in our account.

During this period, the exchange rate has been getting worse and they are now requesting us to make yet another transaction at a really low rate through no fault of our own or write an email to request for the money back! We have obviously lost a lot of time and interest. This has delayed the funds reaching India due to which we now need to bear additional costs at our end. While they have been earning a good interest on our money!

This is absolute harassment and theft. I would not recommend this service to anyone. Please be cautious and use either your bank or a more established service to ensure you have your peace of mind. One would rather pay a couple of pounds extra towards service changes or fees than have to go through something like this again.