Grand Mayan resort
Complaint 334105 Details

I bought this timeshare in 2011 while vacationing in Riviera Maya.The resort looked beautiful and when I bought this thing I was told that the property would go up in value over time and that I could re-sell back to them at the higher price.

I was told it would be an "investment" that I could make money on later. They went through a whole bunch of "deals" on paper that they would scratch through on earlier higher prices completely so "their manager wouldn't scream at them because they were giving me such a good price". I was told that the timeshare I was buying was such a good deal because I was buying mine from some other member who didn't want theirs anymore. End of story I came back home with a timeshare that I thought I would be able to sell back to Mayan resorts.

Fast forward to today. I called them back asking that they buy back the weeks I bought along with the "discounted gold package". I was told that they will not honor what the sales people told me and that my contract was not for a re-sale as they don't do that. When I asked the person over the phone whether I was lied to about purchasing a re-sale he said that my contract was a new contract not a re-sale and that he could not say that what I was told was a lie because he was not there.

In essence I was called a liar. That what I signed was a new contract not a transfer and that because there was not transfer paperwork what I bought was a new contract. He never acknowledged I was lied to when I bought this timeshare on the basis of the transfer or the buyback from the company.

STAY AWAY FROM THIS PLACE.They will not honor what they tell you and they will nicely call you a liar when you call them to get things taken care of.

I will keep posting on every website I can find until I get a resolution.