DealFun.com
Complaint 33362 Details
- Date Occurred: 11/08/2013
- Reported Damages: $44.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
My son wanted to purchase an ipad for his father who is deployed in Afghanistan. He saw an ad for iPads for "$44.00". Withough my knowledge he "signed us up" and used my credit card he snuck out of the dresser drawer (his rational was I would be so mad over 44.00...teenagers!). He did not realize he had paid $84.00 just to participate in the bidding process. In fact, he did not know what the heck he was doing and before he realized he really messed up, he purchased an iPad for $449 in addition to the $84. I have emailed the 4 times and I HAVE HERD NOTHING. I want a refund and I do not want their product. I want no part of their operation. After reading all the terrible complaints, I am convinced I am out $553.00. Their terms and conditions claim a buyer can cancel a purchase, but my confidence in this company is dreadful. I would be very greatful and my perception of this company would sway in a positive direction if they refund my money asap. I really do not want to have to take further action, but I will. I work in the legal field and I am prepared to use my resources.
My son is grounded, and he has to tell his grandfather what he did and that is a bad day for him! I will keep everyone posted of my results.
- kgreen7879 SBID #013553bca3
- Posted 11/08/2013
Comments
- Chris SBID #50490a8e8f
- Posted 11/08/2013
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Hello,
Chris here from the Customer Relations team. Always here to help!
We are completely with you on this particular incident and as a company we will do whatever it takes to make it right. You say you have emailed us four time but with no response? What email address did you use please? Can you please email us at support[at]dealfun.com? Or if you could let me know your email ID / username here I would be glad to take care of this for you right away.
We have a very pro-consumer policy and go the extra mile for our consumers. Your case in particular is a very unique one and we would in no way like to keep your money when you did not want to participate with us. But would also like to state we operate very honestly and with high integrity.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Most Sincerely. -
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Company Statistics
- Complaint Against DealFun.com
- Complaints Filed: 946
- Reported Damages: $183,914.60
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