SolidTrust Pay
Complaint 333171 Details
- Date Occurred: 11/21/2014
- Reported Damages: $60.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Added about £40 into my Solid Trust Pay account and had it verified with them. Tried to get it put into dollars but was having problems with my secondary password. All of a sudden my account was suspended! No help from the company just a long stupid notice about why, who cares, give us help when you suspend accounts not rubbish that no-one reads. Submitted a ticket but still no help. On-line chat is off-line. If I had realised that this company were such a pain I would have used Payza instead!
- Barbara SBID #67adaee2ee
- Posted 11/25/2014
Comments
- Solidtrustpay SBID #de6ee8ca22
- Posted 07/16/2015
- Barbara has not submitted any followup to her issue, so STPay can assume that she was able to convert her funds as she wished. When a member attempts to change their secondary password multiple times in a row, and they are unsuccessful, the account is suspended in the event that the password change is unauthorized and someone other than the account holder has accessed the account. Tickets are responded to usually within 48 hours and LiveChat is available during regular business hours most days, EST time (Canada). If Barbara is still experiencing any issues, she is welcome to contact us via support.solidtrustpay.com for assistance.
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Company Statistics
- Complaint Against SolidTrust Pay
- Complaints Filed: 158
- Reported Damages: $242,492.79
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