Complaint 33306 Details
- Date Occurred: 11/08/2011
- Reported Damages: $30.00
Called 11/7/2011 spoke to Javier regarding a 1 cent debit and withdrawal. He said they were checking to see if my account was valid to process a payday loan. I advised him I did not want a loan and requested no further debits or credits to my account. He responded by advising me there would be no further activity. Also sent an email to the support department (text follows) 11/7/2011 at 8:44 AM EST revoking authorization to debit or credit my account. This morning 11/8/2011, a debit for $30 was posted to my checking account. Spoke to Daniel at the Las Vegas call center this morning who advised I would be refunded in 3-7 days. Looks like that may not happen. Also filed a complaint with the Attorney General's Office in Maryland and a Reg E EFT Fraud complaint with my financial institution. EMAIL to firstname.lastname@example.org:
11/07/2011 8:44 AM
My name is Robert Davis. Following a series of debits and credits on my checking account, I telephoned this morning and spoke with Javier. He advised that the items in question were related to a payday loan. Upon advising him that I did not want or need a payday loan, he cancelled the request. Following our conversation, I found well over 200 consumer complaints regarding further debits on other consumers’ accounts in the amount of $30.00 and several complaints with BBB and other agencies, including local Attorney General offices. I will repeat, I do not need or want your services. I have advised my financial institution of this matter and have also advised your customer service agent, Javier. No further debits or credits are authorized by your organization, employees, or agents or any of your affiliates including their employees or agents. Thank you.
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Business Profile Summary
- Complaint Against Payment Assistance
- Complaints Filed: 30
- Reported Damages: $1,133.80
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